Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Johnson

Warrenton,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Sitel
09.2019 - Current
  • Provided elite customer service to Progressive insurance customers.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.

Data Entry/Forklift Driver/Stock Picker Operator

Ryder, Inc
10.2018 - 09.2019
  • Handled multiple tasks simultaneously to maximize work efficiency.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Unloaded materials and goods at designated locations for best project availability.
  • Located proper slots on storage racks and set pallets in place with forklift.
  • Removed orders from storage, wrapped, and staged for shipments.
  • Examined shipments for quality and accuracy.
  • Checked items against documentation for accuracy.
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.

Machine Operator

Milsco
05.2017 - 10.2018
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Replenished materials and supplies as needed to maintain production.
  • Kept detailed production records and identified hold-ups.
  • Quickly shut down equipment in emergency situations following protocols.
  • Managed and monitored processes and machine systems by observing readings on control boards.
  • Used precision measuring tools, micrometers and calipers to meet required product specifications.
  • Suggested specific ideas for process, productivity and safety improvements.
  • Placed orders for materials and equipment with vendors.
  • Monitored compliance with plant procedures, safety and sanitation protocols as well as government regulation.

Stock Picker Operator

Advance Warehouse
11.2015 - 05.2017
  • Oversee stock replenishment
  • Operate handling equipment and ensure safety regulations are followed
  • Fulfill warehouse orders as necessary
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained effective team member communication.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.

Machine Operator

Milsco
06.2011 - 09.2015
  • Position parts and subassemblies by using templates and reading measurements
  • Use a variety of hand and power tools to successfully run assembly line
  • Attain production goals by working efficiently as possible
  • Operated machining equipment safely with team of operators.
  • Operated multiple machines simultaneously to meet production requirements.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.

Education

Associate of Applied Science - Criminal Justice

University of Phoenix
Augusta, GA
05.2015

High School Diploma -

Warren County High School
Warrenton, GA
06.2001

Skills

  • Report Transcription
  • Microsoft Excel
  • Customer Relations
  • Retail Sales Customer Service
  • Staff Training
  • Report Creation
  • Senior Leadership Support
  • Active Listening
  • Microsoft Word
  • Business Development Understanding
  • Account Management
  • Sales Expertise
  • Credit Card Payment Processing
  • Microsoft PowerPoint
  • Order Fulfillment
  • Maintain Equipment
  • Material Packaging
  • Business Problem Solutions
  • Loading and Unloading
  • Heavy Equipment Operation
  • Safety Standards
  • OSHA
  • Supply Chain and Inventory Management
  • Overhead Crane Operator Training
  • Shipping Operations
  • Basic Math Aptitude
  • Customer Data Confidentiality
  • Microsoft Internet Explorer
  • Problem-Solving Ability
  • Understanding Customer Needs
  • Clerical Support
  • Computer Proficiency
  • Technical Support
  • Customer Consulting

Certification

Certified Stock Picker

Certified Fork Lift Operator

Timeline

Customer Service Representative

Sitel
09.2019 - Current

Data Entry/Forklift Driver/Stock Picker Operator

Ryder, Inc
10.2018 - 09.2019

Machine Operator

Milsco
05.2017 - 10.2018

Stock Picker Operator

Advance Warehouse
11.2015 - 05.2017

Machine Operator

Milsco
06.2011 - 09.2015

Associate of Applied Science - Criminal Justice

University of Phoenix

High School Diploma -

Warren County High School

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