Ashley Johnson
Parkersburg,WV
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Pet Supplies Plus
08.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Shift Supervisor
Pet Supplies Plus
08.2018 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Conducted routine inspections to check quality and compliance with established specifications.
Team Member
Pet Supplies Plus
08.2007 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
Kennel Technician
Humane Society Of The Ohio Valley
06.2019 - 06.2023
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Kept animals clean and free of contaminants to promote optimal health.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
Phlebotomist
Camden Clark Medical Center
09.2017 - 02.2018
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Education
Phlebotomist - Phlebotomy
West Virginia University of Parkersburg
Parkersburg, WV01.2017
High School Diploma -
Parkersburg High School
Parkersburg05.2008
Skills
- Task Delegation
- Recruiting and Interviewing
- Employee Scheduling
- Operations Management
- Employee Performance Evaluations
- Product and Service Knowledge
- Sales Growth
- Schedule Oversight
- Money Handling
- Orientation and Training
- Sales Reporting
- Team Motivation
Timeline
Assistant Manager
Pet Supplies Plus
08.2021 - Current
Kennel Technician
Humane Society Of The Ohio Valley
06.2019 - 06.2023
Shift Supervisor
Pet Supplies Plus
08.2018 - Current
Phlebotomist
Camden Clark Medical Center
09.2017 - 02.2018
Team Member
Pet Supplies Plus
08.2007 - Current
Phlebotomist - Phlebotomy
West Virginia University of Parkersburg
High School Diploma -
Parkersburg High School