Ashley Johnson
Summary
Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships.
Also a Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
11.2015 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Picker/Production Line Assistant
Calumet Packaging LLC
01.2021 - 11.2022
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Followed safety protocols and procedures to minimize workplace accidents.
- Used RF scanners to track orders and verify accuracy.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Sorted and organized items in designated areas for easy access.
- Verified proper labeling and identification on all orders before shipment.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Medical Assistant
Caddo Family Medicine Clinic
01.2015 - 09.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Measured patient pulse oximetry.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Education
Associate of Science - Medical Assistant
Career Technical College
Shreveport, LA02.2016
High School Diploma -
Bossier High School
Bossier City, LA05.2009
Skills
- Appointment Scheduling
- Call Management
- Data Collection
- Paperwork Processing
- Shipment Preparation
- Merchandise Selection
- Picking and Processing
- Product Labeling
- Warehouse Organization
- Package handling
- Procedure Assistance
- Data Entry
- Medical Billing
- Patient Flow Management
Timeline
Picker/Production Line Assistant
Calumet Packaging LLC
01.2021 - 11.2022
Customer Service Representative
Teleperformance USA
11.2015 - Current
Medical Assistant
Caddo Family Medicine Clinic
01.2015 - 09.2016
Associate of Science - Medical Assistant
Career Technical College
High School Diploma -
Bossier High School