Ashley Johnson
Miles,IA
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated administrative professional with experience in popular systems and software. Friendly employee with strong customer service and issue resolution skills. Hardworking and reliable with strong ability in managing time. Highly organized, proactive and punctual with team-oriented mentality.
Overview
10
10
years of professional experience
Work History
HR/Manager
Jimmy Johns
Clinton, Iowa
11.2008 - 10.2018
- Developed employee orientation and training programs for new hires.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Drafted job descriptions based on current roles within the organization.
- Administered employee benefits and led open enrollment process, informing and coaching employees.
- Used data and analytics to improve company processes for recruitment, selection and onboarding.
- Handled employee discipline and termination to address policy infractions.
- Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
- Responded promptly to employee inquiries about policies or procedures.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Suggested promotions and wage increases according to employee performance.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Reviewed applications for positions within the company according to pre-determined criteria.
- Scheduled meetings with employees to address concerns and grievances.
- Communicated with supervisors to plan and review employee evaluations.
- Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
- Managed performance reviews, disciplinary actions and salary negotiations.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Held exit interviews and documented information discussed with employees.
Paraeducator
Northeast Community School District
Goose Lake, Iowa
09.2017 - 03.2018
- Assisted children at stations during small-group learning periods.
- Supplied one-on-one attention to each student during group activities.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Participated in meetings regarding IEPs and 504 plans for students with special needs.
- Managed distracting or inappropriate classroom behavior by action.
- Applied positive reinforcement to redirect negative behaviors.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Organized student performance and enrichment activities to facilitate learning.
HR/Manager
Medical Associates
Clinton, IA
05.2016 - 09.2017
- Provided customer service support and advice on regulations and requirements regarding various registration programs.
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
- Processed patient registration forms, collected fees, and issued receipts for services rendered.
- Answered incoming calls from patients seeking information about services offered by the facility.
- Enhanced electronic records management systems to meet new needs and forecasted demands.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Contacted insurance carriers to verify coverage, copays and deductible information for patients.
- Supported healthcare applications by monitoring security, performance and reliability.
- Welcomed patients to facility and assisted with registration sign-in process.
- Assisted with compiling documents required for insurance claims processing.
- Asked various questions from clients to obtain the information necessary for paperwork.
- Performed data entry tasks to update patient information in the system.
- Greeted patients upon arrival and directed them to appropriate areas.
- Verified insurance coverage and eligibility for services.
- Scanned documents and insurance cards to include in patient charts.
- Maintained HIPAA compliance and integrity of hospital policies and procedures.
- Utilized computer systems to track all incoming applications for registration purposes.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
Education
Medical Coding Specialist
Southwest Wisconsin Technical College
Fennimore, WI05-2022
High School Diploma -
Clinton High School
Clinton, IA05-2004
Skills
- Benefits Administration
- Recruitment and Staffing
- Workforce Planning
- Organizational Development
- Employee Retention
- New Employee Orientation
- Diversity and Inclusion
- Performance Management
- Company Policies
- Workers' Compensation
- Payroll Administration
- Office Organization
- Follow-Up Skills
- Records Maintenance
- HIPAA Procedures
- Insurance Verification
- Problem-Solving
- Payment Processing
- Medical Terminology
- Collaborative Teamwork
- Social Integration
- Transition Planning
- Data Collection
- Social Skills Development
- Lesson Planning
Timeline
Paraeducator
Northeast Community School District
09.2017 - 03.2018
HR/Manager
Medical Associates
05.2016 - 09.2017
HR/Manager
Jimmy Johns
11.2008 - 10.2018
Medical Coding Specialist
Southwest Wisconsin Technical College
High School Diploma -
Clinton High School