Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Johnson

Hammond,LA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Trackable Lead Generation
04.2020 - 08.2023
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Cross-trained and provided backup support for organizational leadership.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Customer Service Representative

Sedgwick
01.2019 - 08.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Associate of Science -

Penn Foster College
Scottsdale, AZ
10.2024

GED -

Hammond High Magnet School
Hammond, LA
05.2008

Skills

  • Product Knowledge
  • Scheduling
  • Call Management
  • Appointment Scheduling
  • Paperwork Processing
  • Microsoft Excel
  • Call center experience
  • Microsoft Office Suite
  • Payment Processing
  • Problem-solving abilities
  • Client Relations
  • Computer Proficiency
  • Microsoft Outlook
  • Customer Relations
  • Medical terminology knowledge
  • Account Management

Timeline

Customer Service Representative

Trackable Lead Generation
04.2020 - 08.2023

Customer Service Representative

Sedgwick
01.2019 - 08.2022

Associate of Science -

Penn Foster College

GED -

Hammond High Magnet School
Ashley Johnson