Ashley Johnson
Carol Stream,IL
Summary
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Duly Health & Care
Westmont, IL
03.2024 - Current
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Filed insurance claims forms in accordance with applicable regulations.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Collected samples from patients for laboratory testing purposes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Organized patient charts before each day's clinic sessions began.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Documented notes during patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Medical Receptionist
Duly Health and Care
Westmont, IL
02.2023 - 03.2024
- Greeted and checked in patients, updating patient information in computer system.
- Processed referrals for specialist care when requested by physicians or patients.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Verified insurance coverage for appointments and collected co-payments as required.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Performed data entry tasks related to billing and collections procedures.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Straightened up waiting room to maintain neat and organized space.
- Took messages from patients and promptly relayed to appropriate staff.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Team Leader
RR Donnelley
Lemont, IL
02.2022 - 02.2023
- Established clear expectations for employees, providing guidance when needed.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Maintained a positive work environment that promoted collaboration between team members.
- Collaborated with other departments to ensure alignment of goals across teams.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Certified Nursing Assistant
Senior moments assistant living
Jackson, MI
10.2017 - 03.2020
- Observed patients for any changes in their physical or mental condition.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Cleaned and sanitized patient rooms according to established protocols.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Transported patients to treatment units, using wheelchair or stretcher.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Responded quickly to emergency situations involving sudden illness or injury.
- Answered call lights promptly and responded to patient needs accordingly.
- Used mobility devices to transport patients.
Manager
Taco Bell
Jackson, MI
06.2015 - 03.2020
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Created monthly reports for senior management summarizing operational performance metrics.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA11-2017
Some College (No Degree) - Nursing Assistance
Jackson Community College
Jackson, MISkills
- Medical Terminology
- Medical Billing
- Procedure Assistance
- Patient Scheduling
- HIPAA Compliance
- Payment Collection
- Indirect Patient Care
- Electrocardiography (EKG)
- Patient Feeding
- Vital signs monitoring
- Patient bathing
- Patient skin and nail care
- Hospice Care
- Vital sign monitors
- EKG set up and monitoring
Timeline
Medical Assistant
Duly Health & Care
03.2024 - Current
Medical Receptionist
Duly Health and Care
02.2023 - 03.2024
Team Leader
RR Donnelley
02.2022 - 02.2023
Certified Nursing Assistant
Senior moments assistant living
10.2017 - 03.2020
Manager
Taco Bell
06.2015 - 03.2020
High School Diploma -
Penn Foster Career School
Some College (No Degree) - Nursing Assistance
Jackson Community College
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