Ashley Johnson
Fort Worth,TX
Summary
Expert in data entry with great customer service and active listening skills, I excel in high-pressure environments, significantly improving loyalty and operational efficiency. Committed to problem resolution and punctual, my positive attitude and willingness to learn drive continuous improvement. Proven track record in enhancing customer satisfaction and streamlining inventory processes, looking forward to getting with a company i can grow and excell within.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Overnight Stocker
Walmart
Fort Worth, TX
01.2024 - Current
- Received and stocked merchandise in a timely manner.
- Performed daily inventory checks to maintain accurate records for ordering purposes.
- Restocked shelves according to plan-o-grams set up by management team.
- Assisted customers in locating desired items throughout the store.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Organized shelves, racks and bins to ensure product availability.
Picker/Packer
Calumet Packaging
Shreveport, LA
03.2022 - 10.2023
- Prepared documents such as bills of lading, packing lists, invoices. as needed.
- Monitored stock levels and placed replenishment orders when necessary.
- Unloaded containers using various material handling equipment such as conveyor belts and dollies.
- Operated equipment such as shrink wrappers, box sealers, and tape machines.
- Lifted heavy items onto pallets with a forklift or manual pallet jack.
- Confirmed items picked for orders by keying codes into system.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
Customer Service Representative
Teleperformance USA
Shreveport, LA
11.2018 - 06.2022
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Insurance verification for client and providers.
Education
Associate of Applied Science - Medical Assisting
Career Technical College
Shreveport 02-2016
Skills
- Inventory Counts
- Equipment Operation
- Stock Rotation
- Product Merchandising
- Stock replenishment
- Production Documentation
- Account updating
- Inbound and Outbound Calling
- Administrative Support
- Information Security
- Appointment Scheduling
- Data Entry
Certification
- Medical Assistant Degree
Timeline
Overnight Stocker
Walmart
01.2024 - Current
Picker/Packer
Calumet Packaging
03.2022 - 10.2023
Customer Service Representative
Teleperformance USA
11.2018 - 06.2022
Associate of Applied Science - Medical Assisting
Career Technical College