Ashley Johnson
Elkhorn,NE
Summary
Proven OB Technician at CHI Bergan Mercy Medical Center, adept in high-risk obstetrics and pre-and post-operative care, showcasing exceptional adaptability and teamwork. Enhanced patient outcomes and reduced OR turnaround times significantly. My strong work ethic and problem-solving skills contribute to efficient, compassionate patient care and support to physicians.
Overview
20
20
years of professional experience
Work History
OB Technician
CHI Bergan Mercy Medical Center
2011.09 - Current
- Maintained high infection control standards.
- Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
- Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
- Handled high-pressure situations calmly and efficiently, contributing to successful completion of critical surgeries.
- Assisted surgeons in complex procedures for optimal patient outcomes and reduced recovery time.
- Supported smooth transitions between surgeries by promptly preparing the operating room for subsequent cases.
- Increased efficiency during surgeries by anticipating surgeon''s needs and providing timely assistance.
- Demonstrated exceptional adaptability when faced with unexpected challenges or changes during surgery, responding quickly without compromising patient safety or procedural success.
- Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
- Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
- Provided compassionate support to patients experiencing anxiety or discomfort prior to surgery, helping alleviate concerns while maintaining professionalism.
- Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.
- Played a key role in reducing OR turnaround time by implementing process improvements for equipment preparation and room cleanup procedures.
- Performed inventory management duties for the operating and delivery room supplies, ensuring adequate stock levels at all times.
- Delivered exemplary assistance and support to nurses and doctors during a wide range of procedures.
- Assisted in complex surgical procedures, providing critical support for successful patient outcomes.
- Improved surgical precision, assisting surgeons with application of sutures and dressings post-operation.
- Ensured sterility of operating rooms and surgical instruments, significantly reducing risk of post-operative infections.
- Reduced surgery times with efficient preparation of operating rooms and expedient assistance during surgeries.
- Enhanced team preparedness, conducting equipment checks before surgeries to ensure functionality and availability.
- Improved patient outcomes with precise handling and passing of surgical instruments during procedures.
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Handled and prepared specimens for laboratory analysis to provide surgeons with relevant information.
- Contributed to team-based problem-solving to resolve issues that arose during surgery and improve patient outcomes.
- Ensured a safe environment for both mother and baby by maintaining clean and organized workspaces during labor and delivery procedures.
- Contributed to efficient hospital operations by stocking supplies and preparing surgical instruments for obstetrical procedures.
- Assisted physicians with cesarean sections, ensuring optimal outcomes for both mother and child.
- Participated in hospital and clinic staff meetings to discuss patient care.
- Contributed to efficient patient flow by promptly completing required documentation related to births, transfers, discharges, or other changes in status.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Transported patients between rooms and appointments or testing locations.
- Facilitated communication between patients, doctors, nurses, midwives, doulas, supporting a collaborative approach to maternity care.
Hotel Reservation Specialist
Hyatt
2004.07 - 2011.09
- Streamlined reservation processes for increased efficiency and reduced booking errors.
- Assisted guests in selecting suitable accommodations based on their preferences and budget.
- Confirmed group bookings while coordinating with event planners for smooth execution of events at the hotel property.
- Addressed customer concerns and resolved issues, resulting in improved guest relations.
- Collaborated with other departments to ensure seamless guest experience from reservation to checkout.
- Participated in ongoing training programs to enhance skills and stay current on industry trends.
- Coordinated closely with front desk staff to communicate special requests or requirements from guests prior to arrival.
- Contributed to revenue growth by upselling room upgrades, packages, and additional services during the booking process.
- Delivered exceptional service through active listening, empathy, and clear communication with guests during phone interactions.
- Managed large call volumes, maintaining professionalism and attention to detail under pressure.
- Utilized various software systems for efficient reservation processing and data management.
- Achieved high customer satisfaction scores with prompt and courteous service during reservation calls.
- Enhanced guest satisfaction by efficiently managing reservations and providing accurate booking information.
- Trained new staff members in customer service techniques and hotel operations.
Education
Certified Nursing Assistant -
Clarkson College
Omaha, NE04.2011
High School Diploma -
Papillion La Vista South High School
Papillion, NE12.2003
Skills
- Procedure Preparation
- Procedure Assistance
- Physician support
- Sterile techniques
- Obstetric procedures
- Certified in CPR/AED
Timeline
OB Technician
CHI Bergan Mercy Medical Center
2011.09 - Current
Hotel Reservation Specialist
Hyatt
2004.07 - 2011.09
Certified Nursing Assistant -
Clarkson College
High School Diploma -
Papillion La Vista South High School
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