Ashley Johnson
Elkhorn,NE
Summary
Proven OB Technician at CHI Bergan Mercy Medical Center, adept in high-risk obstetrics and pre-and post-operative care, showcasing exceptional adaptability and teamwork. Enhanced patient outcomes and reduced OR turnaround times significantly. My strong work ethic and problem-solving skills contribute to efficient, compassionate patient care and support to physicians.
Overview
20
20
years of professional experience
Work History
OB Technician
CHI Bergan Mercy Medical Center
Omaha, NE
09.2011 - Current
- Maintained high infection control standards.
- Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
- Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
- Handled high-pressure situations calmly and efficiently, contributing to successful completion of critical surgeries.
- Assisted surgeons in complex procedures for optimal patient outcomes and reduced recovery time.
- Supported smooth transitions between surgeries by promptly preparing the operating room for subsequent cases.
- Increased efficiency during surgeries by anticipating surgeon''s needs and providing timely assistance.
- Demonstrated exceptional adaptability when faced with unexpected challenges or changes during surgery, responding quickly without compromising patient safety or procedural success.
- Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
- Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
- Provided compassionate support to patients experiencing anxiety or discomfort prior to surgery, helping alleviate concerns while maintaining professionalism.
- Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.
- Played a key role in reducing OR turnaround time by implementing process improvements for equipment preparation and room cleanup procedures.
- Performed inventory management duties for the operating and delivery room supplies, ensuring adequate stock levels at all times.
- Delivered exemplary assistance and support to nurses and doctors during a wide range of procedures.
- Assisted in complex surgical procedures, providing critical support for successful patient outcomes.
- Improved surgical precision, assisting surgeons with application of sutures and dressings post-operation.
- Ensured sterility of operating rooms and surgical instruments, significantly reducing risk of post-operative infections.
- Reduced surgery times with efficient preparation of operating rooms and expedient assistance during surgeries.
- Enhanced team preparedness, conducting equipment checks before surgeries to ensure functionality and availability.
- Improved patient outcomes with precise handling and passing of surgical instruments during procedures.
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Handled and prepared specimens for laboratory analysis to provide surgeons with relevant information.
- Contributed to team-based problem-solving to resolve issues that arose during surgery and improve patient outcomes.
- Ensured a safe environment for both mother and baby by maintaining clean and organized workspaces during labor and delivery procedures.
- Contributed to efficient hospital operations by stocking supplies and preparing surgical instruments for obstetrical procedures.
- Assisted physicians with cesarean sections, ensuring optimal outcomes for both mother and child.
- Participated in hospital and clinic staff meetings to discuss patient care.
- Contributed to efficient patient flow by promptly completing required documentation related to births, transfers, discharges, or other changes in status.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Transported patients between rooms and appointments or testing locations.
- Facilitated communication between patients, doctors, nurses, midwives, doulas, supporting a collaborative approach to maternity care.
Hotel Reservation Specialist
Hyatt
Omaha, NE
07.2004 - 09.2011
- Streamlined reservation processes for increased efficiency and reduced booking errors.
- Assisted guests in selecting suitable accommodations based on their preferences and budget.
- Confirmed group bookings while coordinating with event planners for smooth execution of events at the hotel property.
- Addressed customer concerns and resolved issues, resulting in improved guest relations.
- Collaborated with other departments to ensure seamless guest experience from reservation to checkout.
- Participated in ongoing training programs to enhance skills and stay current on industry trends.
- Coordinated closely with front desk staff to communicate special requests or requirements from guests prior to arrival.
- Contributed to revenue growth by upselling room upgrades, packages, and additional services during the booking process.
- Delivered exceptional service through active listening, empathy, and clear communication with guests during phone interactions.
- Managed large call volumes, maintaining professionalism and attention to detail under pressure.
- Utilized various software systems for efficient reservation processing and data management.
- Achieved high customer satisfaction scores with prompt and courteous service during reservation calls.
- Enhanced guest satisfaction by efficiently managing reservations and providing accurate booking information.
- Trained new staff members in customer service techniques and hotel operations.
Education
Certified Nursing Assistant -
Clarkson College
Omaha, NE04.2011
High School Diploma -
Papillion La Vista South High School
Papillion, NE12.2003
Skills
- Procedure Preparation
- Procedure Assistance
- Physician support
- Sterile techniques
- Obstetric procedures
- Certified in CPR/AED
Timeline
OB Technician
CHI Bergan Mercy Medical Center
09.2011 - Current
Hotel Reservation Specialist
Hyatt
07.2004 - 09.2011
Certified Nursing Assistant -
Clarkson College
High School Diploma -
Papillion La Vista South High School