Ashley Johnson
Lebanon,United States
Summary
Results-driven Dispatch Operations Specialist with a proven track record at Bulldog Trucking, enhancing workflow prioritization and conflict resolution. Expertise in critical thinking and route planning led to a marked improvement in delivery efficiency, elevating operational success while prioritizing customer satisfaction. A commitment to team coordination ensures seamless operations across all levels.
Overview
24
24
years of professional experience
Work History
Dispatcher
Bulldog Trucking
Lebanon, MO
03.2009 - 07.2022
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Resolved customer complaints related to service issues or delays.
- Maintained logs of all incoming calls and assigned tasks.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Provided timely updates to customers regarding their orders or requests.
- Verified driver credentials prior to assigning them a route or task.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Scheduled loads according to priority and available equipment.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Answered customer requests with information about product availability, shipping information and status updates.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
Cashier
sleeper mini mart
Lebanon, MO
01.2005 - 05.2006
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Ensured compliance with all safety regulations within the store environment.
- Followed company security procedures for handling large sums of money.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Associate
Walmart
Lebanon, MO
03.1998 - 03.2001
- Provided customer service support for inquiries, complaints, and returns.
- Operated equipment such as scanners and scales correctly during checkout process.
- Processed payments using point-of-sale systems.
- Helped customers locate items within the store using the inventory system.
- Performed cash register functions accurately and efficiently.
- Assisted customers with selecting items and answering questions about products.
- Built relationships with customers by providing friendly customer service.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
Education
High School Diploma -
Stoutland High School
Stoutland, MO05-1999
Skills
- Driver communication
- Adjusting routes
- Workflow prioritization
- Routing orders
- Radio communication
- Improving operations
- Schedule management
- Time management
- Dispatch coordination
- Decision-making
- Conflict resolution
- Critical thinker
- Verbal and written communication
- Multitasking and organization
- Delivery procedures
- Problem-solving
- Call handling
- Attention to detail
- Route planning
- Customer service
Affiliations
- painting
- going trucking with my husband
- racing
- four-wheeler riding
Timeline
Dispatcher
Bulldog Trucking
03.2009 - 07.2022
Cashier
sleeper mini mart
01.2005 - 05.2006
Associate
Walmart
03.1998 - 03.2001
High School Diploma -
Stoutland High School