Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Ashley Johnson

Lebanon,United States

Summary

Results-driven Dispatch Operations Specialist with a proven track record at Bulldog Trucking, enhancing workflow prioritization and conflict resolution. Expertise in critical thinking and route planning led to a marked improvement in delivery efficiency, elevating operational success while prioritizing customer satisfaction. A commitment to team coordination ensures seamless operations across all levels.

Overview

24
24
years of professional experience

Work History

Dispatcher

Bulldog Trucking
Lebanon, MO
03.2009 - 07.2022
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
  • Resolved customer complaints related to service issues or delays.
  • Maintained logs of all incoming calls and assigned tasks.
  • Updated records of driver locations, delays, and cancellations.
  • Assigned drivers to appropriate routes based on customer needs.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Provided timely updates to customers regarding their orders or requests.
  • Verified driver credentials prior to assigning them a route or task.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
  • Scheduled loads according to priority and available equipment.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Supervised driver dispatching, route planning, and vehicle tracking for driving team.

Cashier

sleeper mini mart
Lebanon, MO
01.2005 - 05.2006
  • Stocked shelves with merchandise when needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer inquiries regarding store policies and procedures.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Ensured compliance with all safety regulations within the store environment.
  • Followed company security procedures for handling large sums of money.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Issued receipts, refunds, credits or change due to customers.
  • Performed other duties as assigned by management.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Associate

Walmart
Lebanon, MO
03.1998 - 03.2001
  • Provided customer service support for inquiries, complaints, and returns.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Processed payments using point-of-sale systems.
  • Helped customers locate items within the store using the inventory system.
  • Performed cash register functions accurately and efficiently.
  • Assisted customers with selecting items and answering questions about products.
  • Built relationships with customers by providing friendly customer service.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.

Education

High School Diploma -

Stoutland High School
Stoutland, MO
05-1999

Skills

  • Driver communication
  • Adjusting routes
  • Workflow prioritization
  • Routing orders
  • Radio communication
  • Improving operations
  • Schedule management
  • Time management
  • Dispatch coordination
  • Decision-making
  • Conflict resolution
  • Critical thinker
  • Verbal and written communication
  • Multitasking and organization
  • Delivery procedures
  • Problem-solving
  • Call handling
  • Attention to detail
  • Route planning
  • Customer service

Affiliations

  • painting
  • going trucking with my husband
  • racing
  • four-wheeler riding

Timeline

Dispatcher

Bulldog Trucking
03.2009 - 07.2022

Cashier

sleeper mini mart
01.2005 - 05.2006

Associate

Walmart
03.1998 - 03.2001

High School Diploma -

Stoutland High School
Ashley Johnson