ASHLEY JOHNSON
Lewisville,TX
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Baylor Scott and White Clinic
03.2022 - 01.2025
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Used [Software] to schedule appointments.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
Medical Billing Specialist
Touchstone Medical Imaging
09.2020 - 08.2022
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
Patient access Representative
NORTH CITY URGENT CARE
06.2019 - 09.2020
- Welcomed patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries
- Optimized the patient’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Kept patient appointments on schedule by notifying the provider of the patient’s arrival, reviewing service delivery compared to schedule, reminding the provider of service delays
- Comforted patients by anticipating patients’ anxieties, answering patients’ questions, maintaining the reception area
- Ensured availability of treatment information by filing and retrieving patient records
- Maintained patient accounts by obtaining, recording, and updating personal and financial information
- Obtained revenue by recording and updating financial information, recording, and collecting patient charges, controlling credit extended to patients, filing, collecting, and expediting third party claims
Medical Receptionist / Patient Access Representative
MERCY HOSPITAL
06.2017 - 09.2019
- Greeted and checked in patients, and collect personal, medical, and insurance information
- Scheduled, rescheduled, and verified patient appointments, schedule appointments with secondary care providers
- Coordinated physician schedules and maintain patient flow by communicating patient arrivals or delays
- Used software to manage patient records and files; reinforced and upheld patient confidentiality as required by HIPAA and clinic
- Managed office and medical supply inventories; received deliveries and organized supplies in stockrooms and exam rooms
- Obtained revenue by recording and updating financial information, recording, and collecting patient charges, controlling credit extended to patients, filing, collecting, and expediting third party claims
Education
Biology -
HARRIS-STOWE STATE UNIVERSITY, ANHEUSER-BUSCH SCHOOL OF BUSINESS
02.2025
Biology -
THE UNIVERSITY OF ARKANSAS AT PINE BLUFF
Pine Bluff, AR05.2018
Skills
- Report & Document Records Management
- Teambuilding & Preparation
- Meeting & Event Supervision
- Spreadsheet & Planning
- Staff Development & Database Creation
- Inventory Medical Terminology
- Patient Confidentiality
- Accounts Receivable
- Customer Service
- Office Administration
- Scheduling
- Management Experience
- Electronic Health Records management
- Patient Flow Management
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Medical insurance
- Data entry proficiency
- Office administration
Timeline
Patient Service Representative
Baylor Scott and White Clinic
03.2022 - 01.2025
Medical Billing Specialist
Touchstone Medical Imaging
09.2020 - 08.2022
Patient access Representative
NORTH CITY URGENT CARE
06.2019 - 09.2020
Medical Receptionist / Patient Access Representative
MERCY HOSPITAL
06.2017 - 09.2019
Biology -
THE UNIVERSITY OF ARKANSAS AT PINE BLUFF
Biology -
HARRIS-STOWE STATE UNIVERSITY, ANHEUSER-BUSCH SCHOOL OF BUSINESS
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