Ashley Johnson
East Greenville,PA
Summary
Knowledgeable Pet Trainer, Pet Specialist or Customer Experience Lead with strong background in pet care services. Provided comprehensive care to diverse range of pets, ensuring their health and well-being. Strong multitasking and time management skills ensure a safe, engaging environment for both pets and their owners. Utilizes effective communication skills to train pets and educate owners. Knowledge of various animal behavior patterns and training techniques to achieve desired results.
Overview
9
9
years of professional experience
Work History
Pet Trainer
PetSmart
04.2024 - Current
- Enhanced communication between pets and their owners through teaching basic command cues, ensuring better cooperation at home.
- Developed customized training plans for individual pets, resulting in more efficient learning and progress.
- Addressed specific behavioral problems such as aggression, separation anxiety, and excessive barking.
- Promoted a safe environment during group classes by enforcing strict safety guidelines and protocols for all participants.
- Created innovative ways to teach animals new behaviors and tricks.
- Utilized positive reinforcement techniques to successfully train animals.
- Increased client satisfaction by offering personalized consultations to address unique challenges faced by each pet owner.
- Managed scheduling and logistics of training sessions with pet owners, ensuring a smooth workflow and timely progress updates.
Pet Care Specialist
PetSmart
11.2023 - 04.2024
- Maintained a safe and clean environment for pets by regularly sanitizing living spaces to promote optimal health.
- Handled animals safely and remained calm in different situations.
- Administered medications to animals in treatment and documented changes in condition.
- Educated pet owners on best practices for maintaining optimal health, safety, and happiness for their animals at home.
- Documented animals' weight, size and condition in computer system for review by senior staff.
Associate Lead
PetSmart
11.2019 - 07.2023
- Developing and mentoring team members helping them grow within the company.
- Guide and support the team to achieve store goals and provide excellent customer service.
- Creating a postive and engaging environment for both customers and associates.
- Implementing and executing retail initiatives, such as promotions, inventory management and loss prevention.
- Pet care knowledge, pet care responsibilities, and covering for pet care associates.
- Filling in for cashier shifts and covering for cashier associates.
- Performed closing management duties.
Sales Associate
Vans
06.2019 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Pet Care Specialist
PetSmart
07.2017 - 02.2019
- Handled animals safely and remained calm in different situations.
- Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
- Educated pet owners on best practices for maintaining optimal health, safety, and happiness for their animals at home.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Followed pet care instructions for dietary needs and medication regimens.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Crew Member
Dunkin' Donuts
05.2016 - 06.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Fostered positive team environment by assisting coworkers during rush periods.
Education
High School Diploma -
Upper Perkiomen High School
2 Walt Road Pennsburg, PA 1807306-2016
Skills
- Animal behavior training
- Positive reinforcement training
- Customized training plans
- Group class management
- Verbal and written communication
- Customer service, ability to maintain composure
- Teamwork and collaboration
- Multitasking capacity
- Time management
- Flexibility and reliability
- Attention to detail
Timeline
Pet Trainer
PetSmart
04.2024 - Current
Pet Care Specialist
PetSmart
11.2023 - 04.2024
Associate Lead
PetSmart
11.2019 - 07.2023
Sales Associate
Vans
06.2019 - 12.2020
Pet Care Specialist
PetSmart
07.2017 - 02.2019
Crew Member
Dunkin' Donuts
05.2016 - 06.2017
High School Diploma -
Upper Perkiomen High School
Similar Profiles
Michael WrightMichael Wright
Merchandising Inventory Leader at PetsmartMerchandising Inventory Leader at Petsmart
Auryana HarmonAuryana Harmon
Associate Lead With Keys at PetSmartAssociate Lead With Keys at PetSmart
Matthew GlaysMatthew Glays
Pet Care Associate at PetSmartPet Care Associate at PetSmart
Andrew EdwardsAndrew Edwards
Manager at PetSmartManager at PetSmart
Hunter SkrapitsHunter Skrapits
Associate at Goshen BeverageAssociate at Goshen Beverage