Ashley Johnson
Menifee,CA
Summary
Background includes extensive experience in customer service roles, emphasizing the importance of organizational capabilities and effective communication. Demonstrated proficiency in Microsoft Office applications supports efficient task management and documentation. Aiming to leverage skills in creative problem-solving and team collaboration to contribute positively within a remote customer service environment. Focused on maintaining high standards of telephone and email etiquette to enhance customer interactions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Licensed Esthetician
European Wax Center
Southlake, TX
04.2023 - Current
- Maintained clean, sanitary, and organized treatment room in compliance with industry regulations.
- Sterilized equipment for patient treatments.
- Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
- Increased repeat business through excellent customer service and personalized treatment recommendations.
- Consistently met appointment scheduling requirements, ensuring timely services for all clients.
Prestige Beauty Advisor
Ulta Salon and Cosmetics
Fort Worth, TX
11.2024 - 04.2025
- Ticketed, arranged and displayed merchandise to promote sales.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Attended sales meetings, trainings, seminars and trade shows related to the beauty industry.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Call Center Supervisor
Biz-X Inc
San Diego, CA
08.2016 - 02.2023
- Prepared, completed, and processed customer account forms and database changes.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Met or exceeded call speed, accuracy, and volume benchmarks on a consistent basis.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations, and resolving problems to maximize efficiency.
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
- Monitored call quality, and provided individual constructive feedback to enhance performance, and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for the daily management of the call center.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Increased first-call resolution rates by equipping agents with comprehensive knowledge of products and services.
- Supervised 30 call center agents in providing excellent customer service to callers requiring assistance with account and membership issues.
Boatswain Mate/Petty Officer Third Class
US Navy
San Diego, CA
02.2009 - 02.2016
- Worked with higher-ranking officers to acquire new skills and knowledge.
- Assisted with equipment maintenance and repair.
- Trained and supervised over 20 personnel in daily operations.
- Utilized on-board navigation and off-ship landmarks to guide vessels.
- Tested, repaired and updated equipment systems and components to meet current and expected demands.
Education
Certificate in Esthetician - Esthetics
Aveda Institute
Dallas, TX03.2023
Certification in Esthetician -
Aveda Institute
Los Angeles, CA07.2022
Associate of Arts - Medical Administrative Specialist
Platt College
Alhambra, CA09.2014
Skills
- Client relations management
- Strong organizational skills
- Analytical problem-solving
- Experienced in Microsoft Office applications
- Effective group collaboration
- Telephone and email professionalism
Certification
- Licensed Esthetician - AUG 2022
References
References available upon request.
Timeline
Prestige Beauty Advisor
Ulta Salon and Cosmetics
11.2024 - 04.2025
Licensed Esthetician
European Wax Center
04.2023 - Current
Call Center Supervisor
Biz-X Inc
08.2016 - 02.2023
Boatswain Mate/Petty Officer Third Class
US Navy
02.2009 - 02.2016
Certificate in Esthetician - Esthetics
Aveda Institute
Certification in Esthetician -
Aveda Institute
Associate of Arts - Medical Administrative Specialist
Platt College
Similar Profiles
Angelina Trani-RobertsAngelina Trani-Roberts
Wax Specialist at European Wax CenterWax Specialist at European Wax Center
Altagracia HernandezAltagracia Hernandez
Wax Specialist at European Wax CenterWax Specialist at European Wax Center
Samantha MastersSamantha Masters
Manager at European wax centerManager at European wax center
Giana VelezGiana Velez
General Service Associate (GSA) at European Wax CenterGeneral Service Associate (GSA) at European Wax Center
LAURA SILVALAURA SILVA
Manager at Oscar Auto GlassManager at Oscar Auto Glass