Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Johnson

Cave Creek,AZ

Summary

Administrative professional with extensive experience in customer service and office administration, notably at the Mayo Clinic. Proven ability to enhance patient scheduling and maintain digital health records while ensuring HIPAA compliance. Recognized for critical thinking and problem-solving skills, consistently delivering exceptional service and fostering strong relationships with clients and colleagues. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

8
8
years of professional experience

Work History

BDC Representative

Earnhardt Hyundai
Scottsdale, Arizona
01.2025 - Current
  • Developed strong working relationships with internal departments to ensure customer satisfaction.
  • Provided excellent customer service by addressing inquiries promptly and professionally.
  • Managed multiple tasks simultaneously while adhering to strict deadlines.
  • Determined customer automotive needs by asking relevant questions and working to develop relationships.
  • Listened to customer needs to identify and recommend best products and services.
  • Resolved customer complaints in a timely manner.
  • Verified that customer accounts were up to date with all required documents.

Medical Administrative Assistant

Mayo Clinic
Phoenix, AZ
12.2021 - 08.2024
  • Coordinated customer service and patient scheduling.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Prepared and maintained accurate digital health records for patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Supported providers in outpatient medical office through coordinating administrative operations.
  • Enhanced office productivity by handling high volume of callers per day.
  • Maintained current and accurate medical records for patients.

Desk Operations Specialist

Mayo Clinic
Phoenix , AZ
12.2020 - 12.2021
  • Greeted patients entering and exiting facility.
  • Maintained cleanliness of lobby and desk areas.
  • Answered phones and assisted callers with inquiries.
  • Established relationships with patients to grow and retain personal care.
  • Obtained and scanned patients identification, insurance cards and outside records.
  • Managed office logistics by scheduling appointments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Carried out front office duties utilizing data entry skills in framework of medical database.

Sales Associate

Bath And Body Works, Limited Brands
Glendale, AZ
07.2020 - 12.2020
  • Helped customers locate products and checked store inventory for items not available on the floor.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Educated associates on market trends and stayed up-to-date on forecasts.
  • Developed, marketed and sold full range of products and support services.
  • Solved customer challenges by offering relevant products and services.
  • Processed product returns and assisted customers with other selections.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Increased sales by offering advice on purchases and promoting additional products.

Sales Associate

Kohls Department Store
Anthem, AZ
10.2018 - 05.2020
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Educated associates on market trends and stayed up-to-date on forecasts.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Developed, marketed and sold full range of products and support services.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Solved customer challenges by offering relevant products and services.
  • Processed product returns and assisted customers with other selections.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Waitress

Anthem Golf & Country Club
Anthem , AZ
03.2019 - 05.2019
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Used cash registers and credit card machines to cash out customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Inspected dishes and utensils for cleanliness.

Hostess

Shanghai Club
Anthem, AZ
10.2017 - 09.2018
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Recorded available tables after seating each party using specialized seating software.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
  • Answered customer questions about hours, seating and menu information.
  • Informed servers of newly seated parties for speedy service.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.

Education

Associate of Arts - Healthcare Administration

Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZ

High School Diploma -

Boulder Creek High School
Anthem, AZ

Skills

  • Customer service and support
  • Office administration
  • Digital health records
  • Critical thinking
  • Epic Systems proficiency
  • Appointment scheduling
  • Problem solving
  • Administrative tasks
  • Time management and organization
  • Attention to detail
  • Regulatory documentation
  • HIPAA compliance
  • Verbal and written communication
  • Office coordination
  • Calendar management
  • Medical terminology expertise
  • Patient scheduling

Timeline

BDC Representative

Earnhardt Hyundai
01.2025 - Current

Medical Administrative Assistant

Mayo Clinic
12.2021 - 08.2024

Desk Operations Specialist

Mayo Clinic
12.2020 - 12.2021

Sales Associate

Bath And Body Works, Limited Brands
07.2020 - 12.2020

Waitress

Anthem Golf & Country Club
03.2019 - 05.2019

Sales Associate

Kohls Department Store
10.2018 - 05.2020

Hostess

Shanghai Club
10.2017 - 09.2018

Associate of Arts - Healthcare Administration

Maricopa Community Colleges - Paradise Valley Community College

High School Diploma -

Boulder Creek High School

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