Ashley Johnson
Boston,MA
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
10
10
years of professional experience
Work History
Receptionist
Conn Kavanaugh Rosenthal Peisch & Ford
10.2023 - 10.2024
- Greeted incoming visitors and customers professionally, and provided friendly, knowledgeable assistance. Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments to streamline information flow and enhance service delivery.
- Maintained office supplies inventory, ordering materials as needed to support daily operations.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents, and any other support needed.
- Assisted with planning office events and meetings for smooth execution.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Managed inventory control, minimizing waste through efficient ordering and stock management.
Administrative Assistant II
Brigham and Women's Hospital
06.2017 - 11.2021
- Perform duties under moderate supervision, with intermediate to advanced proficiency in administrative skills.
- Answered a multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Provide routine and more complex administrative support, such as typing memos and letters, collecting new hire bios, and taking and distributing mail.
- Supported room reservations, agenda preparation, and calendar maintenance for programs, meetings, and events.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Provide cross-coverage as needed.
- Assist with special projects as directed.
- Follow HIPAA guidelines for the management of patient privacy and confidentiality.
- Receives visitors, telephone calls, and handles all correspondence directed to assigned physicians from internal and external contacts, such as trial sponsors, recognized scientists, professional and civic organizations, colleges, and other university officials.
- Monitored attendance records by taking note of staff vacation time, sick days, and personal days.
- Manage payroll.
- Prepared packages for shipment by generating packing slips, and setting up courier deliveries.
- Verified operation of office equipment by completing preventive maintenance requirements, and calling for repairs.
- Arranged rapid office equipment repair and maintenance with vendors.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
Receptionist
Novitex @ Pricewaterhousecoopers
11.2015 - 06.2017
- Manage the receptionist area, including greeting visitors, and responding to telephone and in-person requests for information.
- Responding to emails.
- Contact the correct person when the guests arrive.
- Maintain the front desk and reception area in a neat and organized fashion.
- Make copies, send faxes, and handle all incoming and outgoing correspondence.
- Manage all conference and team room bookings.
- Activate badges for building access.
- Maintain and upkeep spreadsheet data.
- Sign in and log all visitors entering the building.
- Create a PowerPoint presentation with the agenda for that day.
- Log and upkeep the spreadsheet with catering orders entering the building.
- Scan and email the documents.
- Run room reports for floor representatives.
- Cover the switchboard phone on occasions.
Receptionist
FSO Outsourcing @ Pricewaterhousecoopers
10.2014 - 11.2015
- Manage the receptionist area, including greeting visitors, and responding to telephone and in-person requests for information.
- Responding to emails.
- Contact the correct person when the guests arrive.
- Maintain the front desk and reception area in a neat and organized fashion.
- Make copies, send faxes, and handle all incoming and outgoing correspondence.
- Manage all conference and team room bookings.
- Activate badges for building access.
- Maintain and upkeep spreadsheet data.
- Sign in and log all visitors entering the building.
- Create a PowerPoint presentation with the agenda for that day.
- Log and upkeep the spreadsheet with catering orders entering the building.
- Scan and email the documents.
- Run room reports for floor representatives.
- Cover the switchboard phone on occasions.
Education
Associate of Arts - Business Administration
Southern New Hampshire University
New Hampshire06.2023
Skills
- Office administration
- Fast learner
- Time management Professional and mature
- Excel
- Organizational Skills
- Multi-line phone proficiency
- Front desk management
- HIPAA compliance
- Vendor interaction
- Meeting preparation
- Scheduling
- Greeting and seating clients
- Administrative support
- Office supply inventory control
- Communication skills
- Project support
- Computer skills
Timeline
Receptionist
Conn Kavanaugh Rosenthal Peisch & Ford
10.2023 - 10.2024
Administrative Assistant II
Brigham and Women's Hospital
06.2017 - 11.2021
Receptionist
Novitex @ Pricewaterhousecoopers
11.2015 - 06.2017
Receptionist
FSO Outsourcing @ Pricewaterhousecoopers
10.2014 - 11.2015
Associate of Arts - Business Administration
Southern New Hampshire University