Summary

Overview

Work History

Education

Skills

Timeline

Ashley Johnson

Greenville

Summary

Dynamic professional with extensive experience in multiple fields, excelling in customer service and problem-solving. Proven ability to optimize operations and enhance team collaboration, resulting in improved service response times. Skilled in data entry and stress management, consistently delivering high-quality results in fast-paced environments.

Overview

2026

years of professional experience

Work History

C&I Dispatcher

GEUS

06.2022 - Current

Coordinated dispatch operations to optimize installation and service schedules.
Scheduled and organized routes.
Communicated effectively with field crews to ensure timely response to service requests.
Promoted teamwork among colleagues by proactively assisting others when needed, as well as creating additional resources for CSRs.
Answered phone calls and responded to customer emails.
Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Maintained accurate records of all dispatched calls, improving data tracking for future analysis.

Certified Coding Specialist

GI Alliance

07.2018 - 04.2024

Analyzed complex medical records to ensure accurate coding for gastrointestinal procedures.
Reviewed and resolved discrepancies in coding and billing practices, improving compliance with regulations.
Collaborated with healthcare providers to clarify documentation, enhancing overall coding accuracy.
Managed interactions with insurance companies to address claim denials and optimize reimbursement rates.
Maintained strict adherence to HIPAA regulations while handling sensitive patient information during the coding process.
Collaborated with physicians and clinical staff to ensure accurate documentation for proper billing purposes.

Claims Specialist

Allegheny Health Network

05.2017 - 07.2018

Analyzed and processed claims to ensure compliance with regulations and company policies.
Developed streamlined workflows that improved claims processing time and accuracy.
Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.

Reconciliation Specialist

Zotec

2015 - 2017

Analyzed discrepancies in financial records, ensuring accurate reconciliation of accounts.
Collaborated with cross-functional teams to resolve discrepancies and improve data integrity.
Conducted regular audits of reconciled accounts to ensure compliance with regulatory standards.
Reduced financial discrepancies by consistently monitoring and resolving account variances.
Developed custom reports for management review, highlighting significant findings from the reconciliation process.

Charge Entry Specialist

Saint Clair Hospital

2015 - 2015

Processed charge entry for patient accounts, ensuring accuracy and compliance with healthcare regulations.
Collaborated with medical staff to resolve discrepancies in billing documentation and improve workflow efficiency.
Utilized electronic health record systems to streamline charge capture processes and improve turnaround time.

Client Billing Specialist

Christus Mother Francis Hospital

2013 - 2015

Accepted, labled and delivered lab samples from nursing homes/home healths to the appropriate area of the lab.
Verified the appropriate diagnosis codes were provided for the tests that were ordered.
Managed the billing for clients such as nursing homes and home health agencies.

A/R Specialist

McKesson

2010 - 2013

Processed medical insurance claims, ensuring compliance with regulations and accuracy in documentation.
Reviewed patient accounts to identify discrepancies, resolving issues promptly to enhance customer satisfaction.
Coordinated with healthcare providers for verification of insurance benefits and eligibility status.
Contributed to positive relationships with insurance companies through consistent follow-up and prompt issue resolution.

Office Assistant

Texas Furniture

2007 - 2010

Coordinated office activities, ensuring efficient scheduling and task management.
Managed inventory levels, facilitating timely restocking of office supplies and furniture.
Developed filing systems to enhance document retrieval and organization efficiency.
Assisted in financial tasks such as accounts payable, accounts receivable, and ledger maintenance.
Accepted payments and maintained the register for in-house customers.
Balanced daily ledgers as well as prepared bank deposits.