Ashley Johnson
Lutz
Summary
Operations leader with over 10 years’ experience demonstrating strong communication skills and the ability to establish an affinity with clients. A self-motivated innovator with a record of success in process improvement and conflict resolution. Demonstrates the ability to prioritize and manage time to execute projects effectively.
Overview
11
11
years of professional experience
Work History
Site Operations Supervisor
Verra Mobility
St. Petersburg, FL
02.2022 - 12.2025
- Streamlined site operations to enhance efficiency and reduce downtime ensuring all clients SLA's were met.
- Evaluated employee performance through coaching interactions to promote compliance with IDP standards.
- Facilitated timely submission and review of time cards and expense reports to support site budget management.
Department Manager
Tag Agency of Pinellas
St. Petersburg, FL
07.2020 - 02.2022
- Conduct daily productivity reports to track employees performance
- Process dealer transactions and ensure they have a positive experience
- Use of Microsoft Software & state system
Registration Clerk
Verra Mobility
St. Petersburg, FL
08.2015 - 07.2020
- Process IRP Registrations in the state system
- Notarize documents required to get IRP
- Use of Microsoft Software
Lead Receptionist
The Palms of Largo
Largo, FL
01.2015 - 08.2015
- Schedule appointments for multiple physicians that utilize the clinic
- Greet and inform residents and their families of the different services provided
- Use of eCW and Kareo software
Education
High School Diploma -
Northeast High School
St. Petersburg, FLMedical Billing And Coding Certificate -
Florida Technical College
Kissimmee, FLSkills
- Proficient in Microsoft Office
- Excellent written and verbal communication
- Inventory control
- Operational efficiency
Timeline
Site Operations Supervisor
Verra Mobility
02.2022 - 12.2025
Department Manager
Tag Agency of Pinellas
07.2020 - 02.2022
Registration Clerk
Verra Mobility
08.2015 - 07.2020
Lead Receptionist
The Palms of Largo
01.2015 - 08.2015
High School Diploma -
Northeast High School
Medical Billing And Coding Certificate -
Florida Technical College