Ashley Johnson
Front Royal,VA
Summary
Experienced professional with a background in child care, patient access, and client service. Skilled in communication, organization, and maintaining accurate records. Brings a calm, reliable approach to supporting teams, managing schedules, and building trust with families and customers.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Assistant Teacher
Piedmont Child Care Center
Upperville, Virginia
05.2026 - Current
- Prepared learning materials, toys, and activity areas for classroom use.
- Monitored children closely to support safe, organized classroom environments.
- Reinforced classroom routines and positive behavior expectations.
- Shared daily needs and observations with teachers and childcare staff.
- Organized instructional materials, colorful and attractive bulletin boards, displays, and demonstrations.
- Cleaned and sanitized classroom surfaces, toys, and shared learning tools.
- Assisted toddlers with potty training, personal hygiene, and bathroom routines.
Patient Access Representative
Warren Hospital
Front Royal, Virginia
02.2026 - 04.2026
- Registered patients in Warren Hospital admissions and emergency department workflows.
- Verified insurance coverage using hospital registration and eligibility systems.
- Scheduled appointments and coordinated patient access requests.
- Explained intake forms, consent documents, and hospital policies to patients.
- Handled telephone inquiries for Warren Hospital patient access services.
- Processed referrals and prior authorization paperwork for clinic visits.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Assembled registration paperwork and placed identification bands on patient.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Provided assistance to internal departments when needed.
- Assisted with scheduling outpatient appointments.
- Managed incoming faxes related to patient registration processes.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Actively participated in team meetings and training sessions.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
Beautician
In Town Beauty
Luray, Virginia
03.2021 - 11.2025
- Consulted clients at In Town Beauty salon to assess beauty service needs.
- Delivered haircuts, coloring, and styling using salon tools and techniques.
- Performed facials, waxing, and skincare treatments following client requests.
- Recommended haircare and skincare products during client consultations.
- Maintained clean workstations and sanitized beauty tools after each service.
- Scheduled appointments and managed daily client flow at In Town Beauty.
- Developed strong relationships with clients through great customer service skills.
- Treated customers to shampooing and head massage to promote loyalty.
- Collected payment from customers and scheduled next appointments.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Recommended appropriate beauty treatments to customers based on individual needs.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Evaluated client hair type, condition, and desired outcome to determine ideal services.
- Educated customers about proper skincare routines for home use between visits.
- Developed new styles and techniques.
- Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
- Responded to customer inquiries by phone, email, and in person.
- Shaved, trimmed and shaped beards and mustaches.
Bus Driver
Fauquier County Schools
Warrenton, Virginia
04.2020 - 06.2020
- Drove Fauquier County Schools bus routes safely for students across assigned neighborhoods.
- Inspected bus equipment, lights, brakes, and safety devices before daily runs.
- Enforced student conduct rules and maintained orderly behavior aboard school bus.
- Assisted students during boarding, seating, and safe crossing at stops.
- Reported traffic delays, mechanical issues, and route concerns to transportation supervisors.
- Completed route sheets, trip logs, and required school transportation paperwork.
- Communicated with parents, teachers, and Fauquier County Schools staff about transportation needs.
- Cleaned bus interior and monitored safety conditions after each route.
- Verified that all passengers were seated before operating the bus.
- Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
- Greeted customers in a friendly manner when boarding the bus.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Communicated effectively with dispatch staff via two way radio regarding delays, detours.
Barber
Rock and Barbers
Marshall , Va
11.2018 - 04.2020
- Consulted clients on haircuts, beard trims, and grooming preferences at Rock and Barbers.
- Performed precision fades, tapers, and lineups using clippers, razors, and trimmers.
- Maintained sanitation standards for chairs, tools, and workstations throughout Rock and Barbers.
- Scheduled appointments and managed walk-in flow during busy shop hours.
- Recommended grooming services and products based on client hair and beard needs.
- Supported team members with shop procedures and client service expectations.
- Handled payments and finalized client checkouts at the front counter.
- Responded to customer inquiries by phone, email, and in person.
- Kept up to date on new trends in men's hairstyles and facial hair designs.
- Handled incoming phone calls and scheduled appointments.
- Performed various cuts, trims and shaves using clippers, scissors and razors.
- Pre-booked future appointments to increase repeat business.
Barber
Gents Barber shop
Strasburg, Virginia
02.2011 - 12.2017
- Shaved customers using standard and straight razors or clippers.
- Assisted other barbers as needed during busy times or when short staffed.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Operated cash registers to receive payments from patrons.
- Gave clients complimentary face, neck and scalp massages to promote relaxation.
- Established loyal clientele through relationship-building and excellent customer service.
Education
High School Diploma -
Warren County
Front Royal, VA06-2010
Skills
- Classroom preparation
- Child supervision
- Activity planning
- Hygiene procedures
- Behavior reinforcement
- Student safety
- Cash handling
- Stocking
- Driving
- Leadership
- Medical Receptionist
- Customer Service
- Communication Skills
- Organizational Skills
Certification
- Cosmetology License
- Medical Assistant
- School Bus Driver
- Teacher Assistant
Timeline
Assistant Teacher
Piedmont Child Care Center
05.2026 - Current
Patient Access Representative
Warren Hospital
02.2026 - 04.2026
Beautician
In Town Beauty
03.2021 - 11.2025
Bus Driver
Fauquier County Schools
04.2020 - 06.2020
Barber
Rock and Barbers
11.2018 - 04.2020
Barber
Gents Barber shop
02.2011 - 12.2017
High School Diploma -
Warren County