Ashley Johnson-Lockhart

· Conduct performance evaluations that are timely and constructive.

· Handle the discipline and termination of employees, as needed and in accordance with company policy.

· Manage a caseload of clients including staffing, scheduling and operations and administration.

· Schedule and staff field staff to care for clients.

· Evaluate and monitor the quality of services delivered to clients and ensure compliance with all applicable regulatory requirements.

· Collect and analyze client satisfaction data in order to implement improvements that positively impact the continuum of care for clients.

· Develop strong and lasting relationships with referral sources and community resources.

· Manage a caseload of clients including staffing, scheduling and operations and administration

· Maintains positive working relationships with clients, home care aides, referral sources, managers and branch managers

· Ensures compliance with local, state, and federal laws as well as with company policies and procedures

· Ability to rotate on call for case-load related crisis

· Help assist the nursing staff in the rendering of patient care by providing direct and indirect patient care

· To perform clerical/receptionist responsibilities and tasks as assigned.

· To provide patient care to psychologically impaired or emotionally disturbed individuals under the direction of a charge nurse or nurse manager in accordance with the institutional policies and procedures.

· Able to lift, reposition and transport patients, linen carts, dietary trays and other equipment using proper body mechanics

• Ensured prompt response to call lights, addressing patient needs in a timely manner.

• Contribute to ensuring each patient experiences a supportive environment while receiving excellent clinical care throughout their visit
• Personalize each patient visit by thoroughly preparing for each patient prior to the patient's arrival by reviewing the patient's clinical chart an analytical and data entry task
• Answer patient calls, emails and questions, including finding insurance estimates
• Confidentially manage patient accounts
• Conduct the nursing assessment with each patient by interviewing the patient regarding their visit, and measuring the patient's weight, vital signs, and/or other appropriate clinical measures
• Help the provider prepare for the patient by communicating pertinent clinical information learned during the Patient Care Associate's interview with the patient and the nursing assessment
• Ensure compliance with professional standards & regulatory requirements
• Ensure both patient safety and office compliance by researching the PDMP and documenting findings
• Write or escribe prescriptions assigned by the provider and educate the patient about the prescribed medications including proper use, side effects, and other necessary information
• Further maintain compliance by logging the prescription into the Accountability log
• Discuss cost of service, insurance coverage, and payment options with the patient
• Work as a team player to ensure each patient receives the best service possible
• Schedule any necessary outpatient appointments
• Get prior authorizations for procedures
• Scan documents into patient charts
• Meet with patients and families regarding treatments, procedures, medications, and continuing care
• Assist care team with setting goals for quality assurance and best practices
• Provide community resources and referrals for continuing care
• Assist in locating funding for special procedures as needed for patient.

• Enhanced patient care by coordinating and scheduling home healthcare services.
• Streamlined communication between patients, caregivers, and medical professionals for better overall care.
• Developed personalized care plans to address individual patient needs and preferences.
• Monitored patients'' progress and adjusted care plans accordingly for optimal results.

· Provide great patient care to all patients

· Answer patient calls and determining how best to help them

· Provide physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, using the toilet, walking, standing, or exercising

· Turning and repositioning bedridden patients

· Ensuring patients or residents receive appropriate diet by reviewing their dietary restrictions, food allergies, and preferences

· Obtain a wide range of information from physicians, caregivers, and nurses about patient conditions, treatment plans, and suggested activities

· Report any concerns or patient behavior to nurse manager or nursing staff

· Recording vital signs, including blood pressure, pulse, temperature, and respiration rate as requested by nurse staff

· Remind patients to take medications and nutritional supplement