Ashley Joiner
Temple,Ga
Summary
Dedicated and empathetic Customer Service Representative with 20+ years of experience delivering exceptional customer support across various industries. Skilled in handling high-volume inquiries, resolving complaints, and ensuring customer satisfaction. Adept at using software and maintaining a positive brand image. Committed to providing outstanding service and fostering long-term customer relationships.
Overview
2026
2026
years of professional experience
Work History
CEO
Icon Business Development
2025 - Current
- Implemented innovative solutions to improve financial performance and drive revenue growth.
- Established key partnerships to expand business opportunities and enhance stakeholder engagement.
- Oversaw risk management initiatives to safeguard assets and ensure compliance with regulations.
- Facilitated organizational change by promoting a culture of continuous improvement and accountability.
- Analyzed market trends to inform strategic decision-making and optimize resource allocation.
- Cultivated leadership talent through mentorship programs, enhancing team capabilities and performance.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Developed a high-performance executive team for improved productivity and efficiency.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
Executive Assistant
West Ga. Sheet Metal & Gutters
2024 - 2025
- Oversaw accounts payable operations to enhance financial accuracy and vendor relationships.
- Managed correspondence, facilitating communication between departments and stakeholders.
- Oversaw accounts receivable functions to maintain cash flow and support financial stability.
- Coordinated schedules and travel arrangements for executives, ensuring efficient time management.
- Managed shipment processes to ensure timely delivery and operational efficiency.
- Executed staffing strategies to enhance team capabilities and support organizational growth.
CEO
Heavenly
04.2005 - 11.2024
- Managed inbound and outbound communication workflows to ensure timely and effective information exchange.
- Oversaw appointment scheduling and employee shift management to optimize operational efficiency. Developed and implemented strategies for effective time allocation and resource management. Led initiatives to enhance scheduling processes, resulting in improved team performance.
- Facilitated accurate scheduling and billing through meticulous data entry.
- Processed AP and AR transactions to maintain financial accuracy and integrity.
- Directed operations for a staff of 7 and maintained oversight of 70 accounts to enhance overall efficiency.
- Developed and implemented promotional initiatives utilizing pamphlets and social media platforms to enhance brand visibility.
- Provided expert guidance on product and service questions to enhance customer satisfaction and resolve issues effectively.
- Facilitated recruitment and selection of personnel to enhance operational quality and ensure ideal fit for each location.
- Led the strategic planning and execution of meeting schedules and policy implementation. Managed the development and enforcement of organizational procedures to enhance efficiency. Oversaw the coordination of meetings and the establishment of effective policies.
- Oversaw on-site labor initiatives focused on cleaning and organization. Led design and decorating projects to elevate aesthetic appeal. Coordinated with staff to ensure efficient workflow and optimal space utilization.
- Designed and executed comprehensive plans aimed at enhancing organizational growth and optimizing market presence.
- Facilitated collaboration among cross-functional teams to support corporate objectives and optimize operational processes.
- Implemented cutting-edge solutions aimed at optimizing financial outcomes and driving revenue expansion.
- Managed comprehensive risk management strategies to ensure asset protection and adherence to regulations.
- Developed and executed strategic plans to enhance organizational growth and market positioning.
- Led cross-functional teams to ensure alignment with corporate objectives and operational efficiency.
District Manager/Management Training
Subway Franchise
06.2000 - 08.2008
- Implemented comprehensive training strategies for management to ensure effective store operations, addressing employee relations and maximizing productivity.
- Facilitated thorough assessments and interviews to recruit and integrate staff, supporting excellence in operational performance across all locations.
- Managed staffing operations for a workforce exceeding 25 individuals to enhance productivity.
- Achieved improved team collaboration through effective meeting scheduling. Enhanced operational effectiveness by implementing comprehensive policies and procedures.
- Developed and executed strategic marketing campaigns to drive sales growth, resulting in the highest revenue in restaurant history over a six-month period.
- Managed comprehensive data entry and configuration processes for detailed accounts and sub-accounts to ensure accuracy and organization.
- Facilitated timely bank deposits across various accounts to maintain liquidity and operational efficiency.
- Oversaw inventory management processes to ensure accuracy and efficiency across various sites.
- Facilitated ordering operations to align with productivity metrics of each location.
- Oversaw and optimized daily scheduling for various locations to enhance operational efficiency.
- Aggregated data from multiple software platforms to generate accurate daily sales forecasts for diverse accounts.
- Delegated responsibilities to team members utilizing data insights to optimize customer experience and product excellence.
- Implemented strategic initiatives to enhance customer service delivery and drive performance improvements in multiple store locations.
- Implemented comprehensive training initiatives for management teams to uphold service excellence and operational protocols.
- Implemented strategic inventory systems aimed at optimizing stock levels and reducing waste throughout franchise operations.
Education
General Education Diploma -
North Metro Tech.
10-2002
Basic Business Management
Phoenix Online Institute
08-2004
Photogarphy -
Olan Mills
Chattanooga, TN01-2008
Stihl Equip. Repairs, Bronze Certification -
Stihl
North Ga.01-2025
Skills
- Amazon Business Operations
- Business Management
- Business Restoration
- Marketing
- Proficient in most common formatting and processing software
Timeline
CEO
Heavenly
04.2005 - 11.2024
District Manager/Management Training
Subway Franchise
06.2000 - 08.2008
CEO
Icon Business Development
2025 - Current
Executive Assistant
West Ga. Sheet Metal & Gutters
2024 - 2025
General Education Diploma -
North Metro Tech.
Basic Business Management
Phoenix Online Institute
Photogarphy -
Olan Mills
Stihl Equip. Repairs, Bronze Certification -
Stihl