Ashley Jones
Summary
Dedicated Administrative and Managerial professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Claims Investigator
Employment Development Department
04.2020 - 01.2023
- Documented findings and prepared detailed reports on unemployment claims.
- Kept current on all agency and state policies, rules, regulations and statutes.
- Conducted interviews with claimants and employers to determine unemployment eligibility.
- Secured evidentiary information to reinforce findings on original claims..
Assistant Store Manager
Sprouts Farmers Market Inc, Grocery
10.2016 - 09.2019
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Budget Analyst
Southern California Edison
11.2012 - 06.2016
- Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans.
- Generated annual budget forecasting information for executive and corporate reports.
- Monitored and reported budgetary discrepancies to corporate senior management to maximize reporting efficiency and finalized spending plans.
- Compiled statistical data after each month-end closing.
- Evaluated procurement needs and projected expenditures.
- Submitted recommendations to budgets and forecasts for approval or disapproval.
Fleet Sales Executive
Toyota Motor Corp
03.2007 - 01.2012
- Worked independently with minimal supervision.
- Prioritized tasks and projects to meet tight deadlines.
- Set and achieved company defined sales goals.
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Maintained relevance and fluency on company offerings and industry trends.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
- Developed, maintained and utilized diverse client base.
Administrative Assistant
McCormick Mortuary
06.2003 - 11.2006
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Created detailed expense reports and requests for capital expenditures.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Completed death certificates, burial permits and other legal documents for families.
- Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
- Worked with cemeteries to schedule grave opening and closing.
- Coordinated transportation of remains between medical facilities, funeral home and burial locations.
- Liaised between hospitals, physicians, county coroner, and members of clergy to coordinate final arrangements.
- Maintained financial records, including payroll records for staff members.
Education
No Degree - Psychology
El Camino College
Torrance, CAHigh School Diploma -
Crenshaw Sci Tech Engr Math And Med Magnet
Los Angeles, CA06.2002
Skills
- Due Diligence
- Risk Analysis
- Complex Problem-Solving
- Critical Thinking
- Time Management
- Unemployment Claims
- Reading Comprehension
- Eligibility Determinations
- Records Management
- Claims Investigation and Research
- Microsoft Office
- Benefits Review
- PC Proficiency
- Office Equipment Operation
- Telephone Skills
- Database Administration
- Staff Management
- Multi-Line Telephone Systems
- Business Correspondence
- Meeting Preparation
- Process Payments
- Verbal and Written Communication
- Organization and Efficiency
- Microsoft Windows
- Project Management
- Office Administration
- Microsoft Outlook
- Schedule Management
- Bank Deposits
- Claim Processing System Software
- Writing
- Speaking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Claims Investigator
Employment Development Department
04.2020 - 01.2023
Assistant Store Manager
Sprouts Farmers Market Inc, Grocery
10.2016 - 09.2019
Budget Analyst
Southern California Edison
11.2012 - 06.2016
Fleet Sales Executive
Toyota Motor Corp
03.2007 - 01.2012
Administrative Assistant
McCormick Mortuary
06.2003 - 11.2006
No Degree - Psychology
El Camino College
High School Diploma -
Crenshaw Sci Tech Engr Math And Med Magnet
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