Ashley Jones
Asotin,WA
Summary
Accomplished customer service expert with a strong background in POS system operation. Proven ability to remain composed in high-pressure situations. Excels in challenging environments by prioritizing customer satisfaction and fostering loyalty. Skilled in training colleagues on up-selling techniques and service excellence, leading to improved team productivity. Demonstrates unwavering reliability, adaptability, and dedication to continuous professional development.
Overview
19
19
years of professional experience
Work History
Customer Service Cashier
NomNom
11.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Customer Service Shift Supervisor
Stinker Station
02.2025 - 05.2025
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Proactively addressed potential issues by conducting regular staff meetings, fostering open communication and teamwork among employees.
- Facilitated cross-training initiatives within the team, allowing for greater flexibility in task assignments as needed during peak periods or absences due to illness or vacation time off requests from employees.
- Reduced average call handling time by implementing effective coaching techniques for staff members.
Waitress
Matt's Grill And Lodge
05.2016 - 10.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
Waitress
Hazels Good Eats
05.2006 - 10.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Ensured timely deposits of large sums of money to maintain financial security and prevent theft.
Education
Diploma -
Clarkston High School
Clarkston, WA06.2008
Skills
- Customer Satisfaction
- Reliability and punctuality
- POS System Operation
- Up-selling techniques
- Problem-Solving
- Honest and Dependable
- Adaptable and Flexible
- Employee Training
- Training and mentoring
- Willingness to learn and move up within the company
Timeline
Customer Service Shift Supervisor
Stinker Station
02.2025 - 05.2025
Customer Service Cashier
NomNom
11.2022 - Current
Waitress
Matt's Grill And Lodge
05.2016 - 10.2022
Waitress
Hazels Good Eats
05.2006 - 10.2015
Diploma -
Clarkston High School
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