Ashley Jones
Houston,TX
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
22
22
years of professional experience
Work History
SUPV Customer Service
USPS
Conroe, TX
03.2018 - Current
- Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
- Resolved customer complaints in a timely manner by addressing root causes of the issue.
Communications and Marketing Coordinator - School of Dentistry
UT Physicians
Houston
07.2015 - 10.2022
- Responsible communications, marketing, design, and branding; and initiatives with various departments plus external vendors, constituents
- Creates and executes a comprehensive social media strategy that creates content that promotes the clinical enterprise and programs
- Provides a broad range of marketing and communication support services.
Consumer Experience Consultant
Memorial Hermann
Houston
12.2010 - 07.2015
- Strategized and implemented diverse array of marketing and/or communications endeavors including graphic design projects for print materials as well as coordinating health fairs and special events.
Office Assistant
Memorial Hermann Hospital
Houston
06.2002 - 12.2010
- Provide point-of-contact service for patients by responding to high volume telephone call within a call center and inquiries including but not limited to food orders
- Received and screened a high volume of internal and external communications, including email and mail
- Provided accurate and appropriate information in response to customer inquiries.
Education
BBA - Marketing
Lamar University
Beaumont, TX05-2026
Associate of Arts - Business Communications
University of Phoenix
05-2013
Marketing and Sales Communications Certificate -
University of Phoenix
Skills
- Operational Efficiency
- Execution of customer marketing programs
- Online and digital advertising
- Email marketing
- Public relations
- Business Fundamentals
- Good judgment and decision-making skills
- Ability to prioritize tasks and meet deadlines
- Effective communicator to improve understanding among clients and staff
- Marketing and Sales Communications Certificate
- Advertising
- Campaigning
- Microsoft Office
- Time Management
- Problem Resolution
- Google Drive
- Operations Management
Timeline
SUPV Customer Service
USPS
03.2018 - Current
Communications and Marketing Coordinator - School of Dentistry
UT Physicians
07.2015 - 10.2022
Consumer Experience Consultant
Memorial Hermann
12.2010 - 07.2015
Office Assistant
Memorial Hermann Hospital
06.2002 - 12.2010
BBA - Marketing
Lamar University
Associate of Arts - Business Communications
University of Phoenix
Marketing and Sales Communications Certificate -
University of Phoenix