Ashley Jones
Scottsboro,AL
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Highly-motivated employee with desire to take on new challenges. Strong work ethic, great customer service skills, financial experience, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service/Sales Representative
Cricket Wireless
Scottsboro, Alabama
06.2024 - Current
- Provided customer service by answering product and service related questions.
- Escalated unresolved issues to appropriate departments for further investigation.
- Identified opportunities for cross-selling additional products or services.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Participated in training sessions designed to improve overall job performance
General Manager, Bar Manager, Hr, Sales & Marketin
Potato Potahtoz
Birmingham, Alabama
11.2022 - 12.2023
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, training, customer service and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Tax Preparer
Jackson Hewitt
Birmingham, Alabama
09.2021 - 06.2023
- Prepared, reviewed and finalized tax returns for individuals, small businesses, partnerships, corporations and trusts ensuring accuracy and compliance with current tax laws.
- Explained complex tax regulations in an easy-to-understand manner for clients' understanding.
- Maintained strict confidentiality of client information in accordance with privacy laws and regulations.
- Utilized tax software to efficiently process returns and identify potential deductions and credits for clients.
- Used appropriate adjustments, deductions and credits to keep clients' taxes to minimum.
Loan Officer
Republic Finance
Birmingham, Alabama
05.2018 - 07.2020
- Explained various types of loans available to customers and their associated terms and conditions.
- Processed payments received from borrowers in accordance with established policies and procedures.
- Identified opportunities for cross-selling additional products and services.
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
- Verified accuracy of loan documents prior to approval
- Reviewed and analyzed credit histories, income statements, and other financial information of loan applicants.
Customer Contact Center Personal Banker
Iberia Bank
Birmingham, Alabama
03.2017 - 08.2018
- Investigated any reported unauthorized access attempts or fraudulent activities promptly.
- Provided guidance on utilizing online and mobile banking platforms for completing various tasks quickly and securely.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Assisted and advised customers on using online and mobile banking systems.
- Verified amounts and integrity of every check or funds transfer.
- Performed special services for customers, ordering bank cards and checks.
Loan Processor, Contract Preparation
Serra Toyota Birmingham
Birmingham, Alabama
01.2009 - 07.2011
- Prepared loan documents including promissory notes, deeds of trust, mortgage insurance policies and truth-in-lending statements.
- Compiled closing packages containing all necessary documents required for funding.
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
- Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
- Reviewed client documentation and contracts for discrepancies and mistakes.
Education
High School Diploma -
Center Point Christian School
Birmingham, AL05-2000
Some College (No Degree) - Business Administration
Jefferson State Community College
Birmingham, ALSkills
- Client Account Management
- Inside and outside sales
- Cash Handling
- Customer Relationship Building
- Staff Training
- Product and Service Sales & knowledge
- Customer Success Management
- Expense Reporting
Certification
I have received certifications in many continuing education classes and seminars in customer relations, problem solving skills,
management training, leadership, “How to Sell” seminars and bookkeeping/accounts payable and
receivable.
Timeline
Customer Service/Sales Representative
Cricket Wireless
06.2024 - Current
General Manager, Bar Manager, Hr, Sales & Marketin
Potato Potahtoz
11.2022 - 12.2023
Tax Preparer
Jackson Hewitt
09.2021 - 06.2023
Loan Officer
Republic Finance
05.2018 - 07.2020
Customer Contact Center Personal Banker
Iberia Bank
03.2017 - 08.2018
Loan Processor, Contract Preparation
Serra Toyota Birmingham
01.2009 - 07.2011
High School Diploma -
Center Point Christian School
Some College (No Degree) - Business Administration
Jefferson State Community College