Ashley Jones
Houston,TX
Summary
Organized professional in information and records management, known for high productivity levels and efficiency in task completion. Possess specialized skills in data entry, document management, and privacy compliance, ensuring precision and security in handling sensitive information. Excel at communication, problem-solving, and time management, facilitating smooth operational workflows and enhancing team collaboration.
Overview
7
7
years of professional experience
Work History
Associate Operations Processor
Wells Fargo
Houston, Texas
01.2020 - Current
- Assisted with training new employees on company policies and procedures.
- Assisted organizational efforts by filing, entering data and answering phones.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Performed general clerical operations tasks that are routine in nature.
- prepared and distributed incoming and outgoing mail.
- File, photocopy, and answered phones
- Regularly received direction from supervisor and escalated questions and issues to more experienced roles.
Teller
Dunbar Cash Vault Services
Houston, TX
11.2018 - 04.2019
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Resolved problems or discrepancies concerning customers' accounts.
- Maintained confidentiality of all customer records and information according to company policies.
- Reported any operational issues or system problems that occurred during shift promptly.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Maintained accurate records of all transactions for compliance purposes.
Customer Service Representative
The Home Depot Inc
Houston, TX
09.2017 - 11.2018
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Supported sales team members to drive growth and development.
- Developed positive relationships with customers through friendly interactions.
Education
High School Diploma -
MacArthur High School
Houston, TX05-2002
Nursing
Lone Star College
Houston, TXSkills
- Operational efficiency
- Logistics management
- Cross-functional communication
- Workflow optimization
- Cost reduction strategies
- Lean principles
- Software proficiency
- Process documentation
Timeline
Associate Operations Processor
Wells Fargo
01.2020 - Current
Teller
Dunbar Cash Vault Services
11.2018 - 04.2019
Customer Service Representative
The Home Depot Inc
09.2017 - 11.2018
High School Diploma -
MacArthur High School
Nursing
Lone Star College