Ashley Jones
Dupo,IL
Summary
Dynamic and results-driven professional with a strong work ethic and expertise in deep cleaning from Elite Cleaning. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Skilled in scheduling and inventory management, consistently optimizing operations while maintaining high standards of cleanliness and safety. Multilingual communicator dedicated to exceptional service delivery.
Professional cleaning specialist prepared for leadership roles. Background includes managing cleaning teams, training new staff, and ensuring high standards of cleanliness. Known for effective teamwork and flexibility to meet changing needs. Proficient in advanced cleaning techniques and maintaining client satisfaction.
Experienced with leading professional house cleaning teams, ensuring high-quality service delivery. Utilizes effective cleaning techniques and efficient team management to maintain cleanliness standards. Track record of ensuring client satisfaction and training staff to meet stringent cleanliness criteria.
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
Work History
Lead Professional House Cleaner
Elite Cleaning
01.2008 - 09.2025
- Supervised cleaning operations, ensuring adherence to quality standards and safety protocols.
- Trained and mentored new staff on effective cleaning techniques and equipment usage.
- Developed customized cleaning plans based on client needs, enhancing satisfaction rates.
- Implemented efficient scheduling systems, optimizing workforce allocation for maximum productivity.
- Managed inventory of cleaning supplies, ensuring availability while minimizing waste and costs.
- Conducted regular inspections of cleaned spaces to maintain high cleanliness standards and client trust.
- Fostered strong relationships with clients through consistent communication and exceptional service delivery.
- Evaluated customer feedback to identify areas for service improvement and operational adjustments.
Administrative Assistant
Kozeny Mcubbin
06.2009 - 05.2012
- Managed office communications, ensuring timely responses to inquiries and efficient information flow.
- Coordinated scheduling of meetings and appointments, optimizing calendar management for executives.
- Streamlined document management systems, improving accessibility and organization of files.
- Assisted in preparation of reports and presentations, enhancing clarity and visual impact for stakeholders.
- Trained new administrative staff on company protocols, fostering a collaborative work environment.
- Oversaw inventory management of office supplies, ensuring availability while minimizing costs.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Lead Video Clerk /Customer Service Cashier
Shop N' Save
02.2002 - 03.2009
- Managed inventory of video rentals, ensuring accurate stock levels and availability for customers.
- Assisted customers in selecting films, providing recommendations based on preferences and trends.
- Processed rental transactions efficiently, handling payments and returns to maximize customer satisfaction.
- Trained new staff on operational procedures and customer service protocols for video rental services.
- Developed promotional displays for new releases, enhancing visibility and driving rental volume.
- Monitored equipment functionality, coordinating repairs to minimize downtime of video checkout machines.
- Analyzed rental trends to inform inventory decisions, optimizing selection based on consumer demand patterns.
- Coordinated closely with distributors to acquire new releases promptly upon availability.
- Increased membership sign-ups by effectively promoting the benefits of the store''s loyalty program.
- Negotiated favorable terms with suppliers, resulting in cost savings on inventory purchases.
- Utilized customer feedback to make informed decisions about potential additions to the store''s catalog.
- Handled returns and exchanges promptly, expediting the process for both staff and customers alike.
- Managed cash transactions accurately and efficiently to ensure smooth sales operations.
- Prepared daily reports on rental activity, tracking trends to inform future stock orders for popular titles.
- Trained new employees on proper operating procedures, resulting in increased productivity and efficiency within the store.
- Resolved customer complaints with empathy and professionalism, ensuring a positive outcome for all parties involved.
- Enhanced customer satisfaction by providing personalized video recommendations based on individual preferences.
- Provided technical support for customers experiencing issues with their rented DVDs or Blu-rays, troubleshooting any problems that arose during playback.
- Conducted weekly inventory audits to maintain accurate rental records and ensure timely restocking of returned items.
- Contributed to higher sales by creating eye-catching displays of new releases and special promotions.
- Improved overall store appearance by reorganizing sections according to genre or theme, making it easier for customers to find relevant content.
- Maintained a clean and welcoming store environment by regularly tidying shelves, aisles, and other display areas.
- Developed a robust knowledge of current trends and popular films to better serve customers'' needs and preferences.
- Assisted customers in locating desired titles quickly, resulting in improved browsing experience and reduced wait time.
- Streamlined inventory management through diligent organization and tracking of available titles.
- Collaborated with team members to optimize shift coverage during peak hours, ensuring excellent customer service at all times.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
- Managed multiple tasks in high-volume environment.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Provided callers with product and customer service information to foster brand loyalty.
- Implemented stock control systems for monitoring and requisitioning supplies.
- Trained new staff on operational procedures and customer service protocols.
- Maintained accurate cash drawer balances through diligent cash handling practices.
- Assisted customers with product inquiries and provided solutions to enhance satisfaction.
- Processed customer transactions efficiently using point-of-sale systems.
Education
S.W.I.C
Belleville, IlGED -
Dupo Jr. Sr. High
Dupo, IL04-2005
Skills
- Strong work ethic
- Bathroom sanitization
- Proper chemical usage
- Appliance cleaning
- Deep cleaning expertise
- Safety protocols
- Dusting techniques
- Floor care proficiency
- Multilingual communication
- Eco-friendly practices
- Mold prevention
- Hospitality background
- Housekeeping
- English language fluency
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Payment processing
- Complaint resolution
- Microsoft Excel
- Scheduling
- Call management
- Paperwork processing
- Product knowledge
- Filing
- Live chat support
- Multi-line phone talent
- Coordination
- Stock management
Timeline
Administrative Assistant
Kozeny Mcubbin
06.2009 - 05.2012
Lead Professional House Cleaner
Elite Cleaning
01.2008 - 09.2025
Lead Video Clerk /Customer Service Cashier
Shop N' Save
02.2002 - 03.2009
S.W.I.C
GED -
Dupo Jr. Sr. High