Ashley Jones
Fort Worth,TX
Summary
Dynamic professional skilled in staff coordination, onboarding, and 5-star customer service. Committed to improving operational efficiency and customer satisfaction through effective communication and leadership.
Overview
7
7
years of professional experience
Work History
Transport Operator
JPS Hospital
08.2024 - 12.2025
- Operated transport vehicles within hospital premises, ensuring timely drop-off.
- Assisted passengers with luggage and special needs, enhancing customer service experience.
- Implemented improvements in shuttle scheduling to reduce wait times for passengers consistently.
- Developed relationships with regular passengers, fostering loyalty and positive feedback for services provided.
- Conducted routine inspections on vehicles, maintaining compliance with safety regulations and operational standards.
- Operated shuttle vehicles to transport passengers safely and efficiently between designated locations.
Assistant Manager
RPM Living
10.2021 - 08.2024
- Developed training programs for staff to improve performance and customer satisfaction.
- Trained new leasing agents on operational procedures and customer service standards to ensure consistency.
- Developed strong relationships with prospective tenants, enhancing customer satisfaction and lease signings.
- Conducted property tours, showcasing amenities and features to attract potential residents.
- Managed lease documentation, ensuring accuracy and compliance with regulations and policies.
- Implemented tenant retention strategies, fostering community engagement through events and communication.
Staffing Coordinator
Genesis HealthCare
01.2019 - 09.2021
- Coordinated staffing schedules to ensure optimal coverage across departments.
- Assisted in onboarding new employees, providing training on policies and procedures.
- Managed applicant tracking system to streamline recruitment processes and maintain accurate records.
- Collaborated with department managers to identify staffing needs and address shortages effectively.
- Provided ongoing support to staff regarding scheduling changes and availability.
Education
Bachelor - Business Management
Morgan State University
Baltimore, MD05-2022
Skills
- Strong decision-making
- Team leadership qualities
- New hire onboarding
- Staff scheduling
- Staff coordination
- Background checking
- Strong negotiation
- Property management
- Customer service
Timeline
Transport Operator
JPS Hospital
08.2024 - 12.2025
Assistant Manager
RPM Living
10.2021 - 08.2024
Staffing Coordinator
Genesis HealthCare
01.2019 - 09.2021
Bachelor - Business Management
Morgan State University