Ashley Jordan
Blue Earth,MN
Summary
Dedicated Dining Room Manager committed to organization and high standards of customer service. Adept at interpersonal communication and professionalism with extensive knowledge of customer service and guest satisfaction as well as maintaining outstanding customer relations to build strong relationships with customers. Successful at training a best-in-class front of house staff. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position in banking environment. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server/Dining Room Manager
Perkins Family Restaurant & Bakery
Fairmont, Minnesota
04.2013 - Current
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Led planning, set up and takedown for special events.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Enhanced business productivity by training several team members and many servers on best practices and protocols.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Office Assistant/Caregiver
Temperance Lake Ridge
Sherburn, Minnesota
08.2007 - 04.2013
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Determined specific needs and provided the most appropriate level of services for patient well-being.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Conferred with supervisor to discuss patient condition and medical care.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
No Degree - Floral Design
Stafford Career Institute
Online03.2030
Associate of Science -
Iowa Lakes Community College
Estherville, IA05.2006
Skills
- Money Handling
- Reliable and Responsible
- Microsoft Office
- Customer Retention
- Conflict Resolution
- Collaboration and Teamwork
- POS Terminal Operation
Certification
- Serve Safe Certified, Temperance Lake Ridge
- First Aide and Bloodborne Pathogens Certified, Temperance Lake Ridge
- Licensed Dietary Manager, Temperance Lake Ridge
- Medication Certified, Temperance Lake Ridge
- Certified Dining Room Manager, Perkins
Timeline
Server/Dining Room Manager
Perkins Family Restaurant & Bakery
04.2013 - Current
Office Assistant/Caregiver
Temperance Lake Ridge
08.2007 - 04.2013
No Degree - Floral Design
Stafford Career Institute
Associate of Science -
Iowa Lakes Community College