Ashley Jordan
Grimesland,NC
Summary
I am seeking a professional position to allow me to expand my knowledge and skills and make a significant contribution to the success of the office. I feel with my wide range of education, organizational skills and experience in the workplace, I can make a positive contribution to your work environment. My determination, dedication and work ethics will bring value to the office.
Overview
18
18
years of professional experience
Work History
Appointment Coordinator
Drs. Humphreys, Humphreys & Harrell
Greenville , NC
02.2013 - Current
- Scheduled appointments for customers in person or by telephone.
- Scheduled and confirmed appointments.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Coordinated and scheduled patient appointments with physicians and other healthcare providers.
- Verified insurance eligibility for all patients prior to scheduling appointments.
- Answered phone calls, emails, and other inquiries from patients regarding appointment scheduling.
- Provided information to patients on available appointment times and clinic policies.
- Maintained up-to-date records of patient appointments in the electronic medical system.
- Ensured that all necessary paperwork was completed prior to scheduled appointments.
- Responded promptly to any changes or cancellations of existing appointments.
- Monitored no-show rates and took appropriate action when needed.
- Assisted in resolving conflicts with conflicting schedules or double bookings.
- Reviewed daily schedule for accuracy and completeness prior to start of day's activities.
- Contacted referring physicians offices as needed to obtain additional information about referred patients' needs.
- Worked closely with front office staff regarding patient registration issues related to appointment scheduling.
- Adhered strictly to HIPAA guidelines when handling confidential health information.
- Collaborated with clinical teams in order to provide timely access for new referrals.
- Processed payments for co-pays at time of service according to established protocols.
- Managed a high volume of incoming requests while maintaining quality customer service.
- Provided general clerical support such as filing, faxing, copying documents.
- Researched solutions for complex problems associated with appointment scheduling.
- Confirmed with customers about appointments and rescheduled missed appointments.
Medical Assistant
Kinston Medical Specialist
Kinston , NC
02.2011 - 02.2013
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Prepared treatment rooms for patient examinations.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Cosmetologist
Salon Steven
Kinston , NC
06.2006 - 12.2010
- Provided consultations to clients on beauty treatments, products and services.
- Created customized hair styles according to client's preferences and facial features.
- Performed haircuts, coloring, highlighting and styling techniques.
- Maintained cleanliness of salon equipment and tools.
- Ensured proper sanitation practices were followed at all times.
- Applied makeup for special occasions such as weddings or proms.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Maintained accurate records of customer services provided.
- Developed a loyal client base through excellent customer service.
- Trained new staff members on salon policies and procedures.
- Engaged with customers by providing friendly conversation during services.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
Education
Associate of Science - Medical Assiting
Lenoir Community College
Kinston, NC05-2011
Associate of Arts - Cosmetology
Lenoir Community College
Kinston, NC05-2006
Skills
- Calendar maintenance
- Excellent phone etiquette
- Activity Coordination
- Strong Organization
- Professional telephone demeanor
- Client Relationship Building
- Appointment Scheduling
- Outgoing Personality
Affiliations
Dr. Kris Cummings
252-830-2021
Kelley Evans
252-341-3044
Stephanie Skinner
252-560-4850
Timeline
Appointment Coordinator
Drs. Humphreys, Humphreys & Harrell
02.2013 - Current
Medical Assistant
Kinston Medical Specialist
02.2011 - 02.2013
Cosmetologist
Salon Steven
06.2006 - 12.2010
Associate of Science - Medical Assiting
Lenoir Community College
Associate of Arts - Cosmetology
Lenoir Community College
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