Ashley Jordan
Milwaukee,Wisconsin
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Kohl’s Corporate Office
06.2020 - 03.2025
- Processed Deceased, Bankruptcies and debt settlement accounts
- Sent settlement letters to customers
- Worked small balance fee waiver accounts
Fraud Investigator
Kohl’s Corporate Office
09.2015 - 06.2020
- Conducted investigations on suspended and/or known fraudulent accounts
- Collaborated with Loss Prevention and Law Enforcement to detect or lead to the apprehension and conviction of possible suspects
- Worked with management on formulating procedures to reduce and prevent fraud
Collector 3
Kohls Corp
12.2012 - 09.2015
- Servicing incoming and generating outgoing telephone calls to customers to establish payment arrangements on past due accounts.
- Determining why accounts have become delinquent and working toward restoring the Kohl’s Charge to a good standing.
- Negotiating mutually beneficial payment programs, working toward restoring satisfactory credit status.
- Using research tools (Accurint, Innovis, Credit Bureaus, etc.) to update contact information for customers who previously could not be reached.
Customer Service Representative
PLS Loan Store
06.2011 - 12.2012
- Ensure that appropriate changes were made to resolve customer’s problems.
- Successfully handled cash, checks, and money orders.
- Completed contract forms, prepared change of address records, and issued service discontinuance orders using computers.
- Conferred with customers by telephone and in person in order to provide information about products and services, to take orders and cancel accounts, and to obtain details of complaints.
Education
High School - undefined
North Side High School
06.2005
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Kohl’s Corporate Office
06.2020 - 03.2025
Fraud Investigator
Kohl’s Corporate Office
09.2015 - 06.2020
Collector 3
Kohls Corp
12.2012 - 09.2015
Customer Service Representative
PLS Loan Store
06.2011 - 12.2012
High School - undefined
North Side High School
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