ASHLEY JORDAN
TERRE HAUTE
Summary
Skilled Tier 2 Technical Support Specialist with comprehensive experience in troubleshooting, system administration, and maintenance. Strong skill set includes effective problem-solving abilities, superior customer service skills, and keen knowledge of network configurations. Previous roles have led to improvements in efficiency of technical systems while ensuring high levels of user satisfaction.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
Work History
Tier 2 Technical Support Specialist
Joint LLC
Terre Haute
02.2025 - 01.2026
- Provided advanced technical support for software and hardware issues for clients.
- Diagnosed system malfunctions and implemented effective solutions promptly.
- Documented troubleshooting processes and user interactions for future reference.
- Demonstrated technical skills in systems management, security, service management, applications and networking and solved complex problems according to established procedures and industry best practices.
- Mastered new products, developed advanced technical knowledge and applied new skills in fast-paced environment.
- Met statistical metrics regarding ticket and contact quality, first call resolution, attendance and productivity.
- Used remote control and assistance tools expertly to support non-local customers.
- Collected, analyzed and reported on data for use in operational planning.
- Performed variety of clerical and administrative duties pertaining to on-site support.
Receiving Associate
Amcor
Terre Haute
11.2024 - 01.2025
- Managed inventory levels to ensure efficient stock replenishment.
- Operated forklifts and pallet jacks to move materials safely.
- Documented discrepancies in shipments for further investigation.
- Communicated with suppliers to resolve shipment issues promptly.
- Received incoming shipments and verified contents against purchase orders, packing slips and invoices.
- Performed quality assurance checks on incoming products prior to stocking the shelves.
Shipping Office Admin
Revolution/Jadcore Company
Terre Haute
08.2019 - 10.2024
- Organized and maintained electronic and paper filing systems for the office, ensuring all records were up-to-date and secure
- Identify and implement process improvements to enhanced.
- Prepare and verify shipping documents, including bills of lading, customs forms, and other necessary paperwork.
- Ensure compliance with relevant regulations, including customs requirements, shipping laws, and safety standards.
- Manage shipping costs and seek ways to reduce expenses.
- Manage the clerical aspects of a company's shipping department, focusing on tasks like order fulfillment, paperwork, tracking, and inventory management ensuring accuracy and efficiency in all shipping-related activities, working with warehouse staff, suppliers, and customers.
- Prioritized and organized tasks to efficiently accomplish service goals.
Remote Customer Service Representative
Nomad Global Communication Solutions
Remote
04.2023 - 02.2024
- Develop, administer and manage all the operational and procedural functions and activities shipping, receiving.
- Handled incoming and outgoing packages in a warehouse.
- Tracking inventory, keeping accurate records, packaging and weighing items, printing shipping labels and postage, inspecting goods received for damage, and distributing products to other departments.
- Manage agendas, travel plans and appointments for upper management. Manage emails, letters, packages, phone calls and other forms of correspondence.
- Support bookkeeping and budgeting procedures for the company.
Warehouse Shipping and Receiving Supervisor
Jadcore/ Revolution Company
Terre Haute
01.2019 - 08.2022
- Followed warehouse procedures and protocols for receiving and storing products
- Trained and supervised team of warehouse workers to handle shipping, receiving, and inventory management tasks
- Monitored warehouse operations and identified potential issues, resulting in a 10% reduction in shipping delays
- Developed and implemented a system for tracking and recording all warehouse activities, allowing for greater transparency and accountability
- (promoted to shipping office manager)
Education
Associate of Applied Science - Business Analytics
Indiana State University
Terre Haute, INSkills
- Adaptability
- Critical thinking and problem solving skills
- Motivating others
- Relationship building
- Emotional intelligence
- Virtual collaboration
- Risk management and assessments
- Resourcefulness
- Microsoft PowerPoint
- Creativity
- Natural leadership skills
- Customer Service
- Data analysis Spreadsheets
- Troubleshooting
- Agile methodologies
- Digital proficiency
- Software knowledge
- Project scoping
- Calendar management
- Record-keeping
- Multitasking
- Data entry
- Stocking inventory
- Google Workspace
- Microsoft Office
- Quickbooks
- Point-of-sale (POS) systems
- Dependability
- Flexibility
- All Microsoft systems
- Time Management
- Multi tasking
- Data visualization
- Problem-solving
- Detail oriented
- Electronic health records
- Analytic reasoning
- Project management
- Documentation
- Communication and collaboration skills
- Distribution Management
- Order picking
- Inventory control
- Warehouse management systems
- ERP system
- Pallet jack
- Reach truck
- Heavy machinery
- Forklift
- Technical troubleshooting
- Data analysis
- Remote support
- System management
- Software installation
- Network configuration
- ITIL framework
- Data recovery
- Remote desktop support
- Security protocols
- Hardware installation
- Operating system versioning management
- Virtualization technologies
- On-site technical support
- Software upgrades
- VPN management
References
Timothy Ryan, (812) 243-0712, Amcor (Temporary position), 10/01/24, 01/01/25, TERRE HAUTE, IN, Coordinate multiple shipments on a daily basis, Work with Customer Service on any special needs, Prepare export paperwork, Enter shipping data into the computer, Load outbound trucks, Perform cycle counting, Handle shipping confirmations, Manage material transfers, Maintain 5S/General housekeeping, Perform other duties as assigned
Timeline
Tier 2 Technical Support Specialist
Joint LLC
02.2025 - 01.2026
Receiving Associate
Amcor
11.2024 - 01.2025
Remote Customer Service Representative
Nomad Global Communication Solutions
04.2023 - 02.2024
Shipping Office Admin
Revolution/Jadcore Company
08.2019 - 10.2024
Warehouse Shipping and Receiving Supervisor
Jadcore/ Revolution Company
01.2019 - 08.2022
Associate of Applied Science - Business Analytics
Indiana State University