Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Ashley Joseph

Providence

Summary

Dynamic and dedicated professional with experience at Brown University Health, excelling in patient monitoring and behavior assessment. Proven ability to enhance patient care through effective collaboration and conflict resolution. Skilled in data entry and maintaining confidentiality, ensuring operational efficiency and safety in high-pressure environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Patient Care Attendant

Brown University Health
Providence
02.2020 - Current
  • Delivered direct non-clinical support to patients facing mental health challenges.
  • Monitored and documented patient behavior, mood, and activity per established protocols.
  • Conducted continuous or intermittent observations as assigned to ensure patient safety.
  • Acquired entertainment sources to promote engaging daily activities for adolescents.
  • Reported concerns to Registered Nurse to facilitate optimal patient care.
  • Provided companionship by engaging in conversation, reading, and playing games with patients.
  • Collaborated closely with clinical staff to support therapeutic plans for patients in need.

Housekeeping Aide

LifeSpan
Providence
05.2017 - 05.2019
  • Restored vacant rooms to occupant-ready status through comprehensive deep cleaning and inventory restocking.
  • Sanitized bathrooms, including toilets, sinks, showers, and bathtubs to maintain hygiene standards.
  • Changed bed linens and made beds in accordance with hospital protocols.
  • Removed trash from all patient rooms daily to ensure cleanliness.
  • Cleaned building floors by sweeping, mopping, and scrubbing for optimal appearance.
  • Conducted thorough cleaning of equipment, floors, and furniture to support operational efficiency.
  • Maintained organized work areas while adhering to safety regulations at all times.
  • Trained new employees on safety protocols for handling hazardous materials effectively.

Hostess

Cheesecake Factory Inc
Providence
01.2016 - 04.2017
  • Greeted guests warmly upon arrival, seating them promptly.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
  • Coordinated dining room staff workflow to foster prompt and courteous service.
  • Ensured compliance with health and safety regulations at all times.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Monitored customer satisfaction levels throughout their meal experience.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.

Customer Service Representative

Kmart, Sears Holding
Providence
02.2015 - 01.2016
  • Resolved customer service and billing complaints by adjusting bills and processing refunds.
  • Fostered strong customer relationships through personalized support and assistance.
  • Ensured timely delivery of solutions by coordinating with internal teams based on client needs.
  • Identified improvement opportunities in customer service processes and recommended actionable changes.
  • Delivered exceptional customer service, addressing complaints promptly and effectively.
  • Maintained calm and friendly demeanor while de-escalating challenging customer concerns.

Security Associate

Alliance Security
Providence
03.2014 - 05.2015
  • Facilitated communication with customers and colleagues, resolving complaints and sharing information.
  • Streamlined document organization through systematic sorting and filing of customer inquiries.
  • Conducted quality control calls with technicians to ensure compliance with service standards.
  • Coordinated installation appointments to optimize scheduling for clients and technicians.
  • Maintained operational efficiency by accurately entering customer data in Monotronics system.
  • Recorded financial transactions using advanced software to enhance precision.
  • Operated voicemail machines, photocopiers, and scanners as needed.
  • Signed confidentiality agreements to ensure customer privacy protection.

Education

General Studies

Community College of Rhode Island
Warwick, RI
06-2018

High School Diploma -

School One
Providence, RI
06-2014

Bachelor of Arts - Biology

University of Rhode Island
Kingston, RI

Skills

  • Patient monitoring and behavior assessment
  • Safety protocols and therapeutic collaboration
  • Conflict resolution and quality assurance
  • Data entry and document organization
  • Attention to detail and confidentiality maintenance
  • Customer service and data verification expertise

Certification

  • Certified Nursing Assistant

Languages

English
Native/ Bilingual
Haitian Creole
Limited

References

References available upon request.

Timeline

Patient Care Attendant

Brown University Health
02.2020 - Current

Housekeeping Aide

LifeSpan
05.2017 - 05.2019

Hostess

Cheesecake Factory Inc
01.2016 - 04.2017

Customer Service Representative

Kmart, Sears Holding
02.2015 - 01.2016

Security Associate

Alliance Security
03.2014 - 05.2015

General Studies

Community College of Rhode Island

High School Diploma -

School One

Bachelor of Arts - Biology

University of Rhode Island

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