Ashley Josey
statesville,NC
Summary
Dynamic Medical Office Assistant with extensive experience at Iredell Physician Network, adept at enhancing patient care through meticulous data entry and HIPAA compliance. Proven ability to multitask and organize effectively, ensuring smooth office operations and accurate medical records. Strong communicator skilled in insurance verification and patient interaction, contributing to improved office efficiency.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Iredell Physician Network
01.2021 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Contributed to team meetings with constructive feedback and suggestions for office improvements.
- Assisted with medical coding and billing tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
Pharmacy Technician
Banner Drug
02.2001 - 03.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Managed cash register transactions accurately, minimizing discrepancies in daily financial reports.
Education
High School Diploma -
North Iredell High School
Olin, NC01-2025
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Medical terminology
- Insurance verification
- Data entry
- Attention to detail
- Office administration
- Appointment scheduling
- HIPAA compliance
- Medical records maintenance
- Insurance billing
Certification
Health Care Management Certification
Timeline
Medical Office Assistant
Iredell Physician Network
01.2021 - Current
Pharmacy Technician
Banner Drug
02.2001 - 03.2018
High School Diploma -
North Iredell High School
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