Ashley J. Thomas
Plano
Summary
Operations professional with solid background in streamlining processes and enhancing operational efficiency. Known for effective team collaboration and achieving results in dynamic environments. Skilled in process optimization and problem-solving, with reliable and adaptable approach to changing needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Managed Investing Operations Specialist
Charles Schwab
05.2022 - Current
- Manage a high-volume case load to meet service level standards while focusing on accuracy and producing high productivity
- Execute various product applications to open new brokerage and retirement accounts
- Process maintenance and other miscellaneous operations requests for Managed Investing products
- Serve as a subject matter expert for new and existing complex brokerage and retirement accounts
- Provide exceptional client service while acting as an information resource and liaison between internal and external clients, business partners, and third-party Money Managers
Operations Administrator Specialist
Procom Services Inc.
12.2021 - 05.2022
- Updated corporate proxy voting preferences and beneficiary updates on retirement and brokerage accounts
- Established Automated Clearing House and internal transfer profiles on accounts
- Facilitated training for new contractors in the role
Transition Consultant
Transition Support Services
03.2020 - 08.2021
- Managed the transition of Financial Advisors’ portfolio from one financial service firm to another
- Prepared complete and customized professional new account document packages to create a positive first impression for clients
- Tracked document delivery and documented issues through mail and DocuSign
- Communicated with internal advisors for missing or incomplete client documents
Mortgage Banking Operations Business Analyst I- Customer Assistance Letter Coordination
JPMorgan Chase
04.2017 - 06.2019
- Managed operational and technical tasks within projects to identify all potential risks and resolutions
- Outlined and implemented new projects to align the business with governmental regulations
- Facilitated communication between the line of business units and IT teams to drive project requirements and meet deadlines
- Created scripts, plans, and summaries for User Acceptance Testing and post-production validation
- Created document change requests and business requirements documents
Mortgage Banking Operations Specialist II-Litigation
JPMorgan Chase
03.2015 - 04.2017
- Monitored the Litigation inbox and responded to attorneys and internal partners’ inquiries in a timely manner
- Verified and reissued Home Affordable Modification Program ("HAMP") packages when applicable
- Collected required documents for underwriting decisions
- Received results from Underwriting and quality control review, and created documents based on approval or denial
- Analyzed modification trial plan document details, plan breaks notices, and informed the Customer Assistance Specialist of findings
Education
Associate of Arts - Business Field of Study
Collin College
Frisco, TX12.2026
High School Diploma - undefined
West Monroe High School
West Monroe, LA05.2007
Skills
- Core financial administration expertise
- Project analysis proficiency
- Risk assessment and mitigation
- Cross-functional communication
Certification
FINRA SIE and Series 7
Timeline
Managed Investing Operations Specialist
Charles Schwab
05.2022 - Current
Operations Administrator Specialist
Procom Services Inc.
12.2021 - 05.2022
Transition Consultant
Transition Support Services
03.2020 - 08.2021
Mortgage Banking Operations Business Analyst I- Customer Assistance Letter Coordination
JPMorgan Chase
04.2017 - 06.2019
Mortgage Banking Operations Specialist II-Litigation
JPMorgan Chase
03.2015 - 04.2017
High School Diploma - undefined
West Monroe High School
Associate of Arts - Business Field of Study
Collin College
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