Ashley Juarez
Valley Springs,Ca
Summary
Dedicated Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
The Children Place
12.2020 - 01.2023
- Customer Service/Resolutions -Merchandising -Sales of services and Products -Inventory control -Cash Handling -Overall store operations in absence of Store Manager
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Front Desk Receptionist
Galaxy Gymnastics
10.2021 - 06.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Entered and updated sensitive customer information during check-ins and room changes.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected account payments, processed transactions and updated relevant records.
Yard Specialist
Amazon
01.2018 - 12.2020
- Generated production data to complete necessary paperwork by accurately measuring and weighing materials.
- Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
- Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Participated in requirements meetings to understand business needs.
- Used statistical methods to analyze data and generate useful business reports.
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
- Generated production data to complete necessary paperwork by accurately measuring and weighing materials
Supervisor/Key Carrier
Factory 2 U
01.2016 - 10.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Boosted team performance by developing customer service training materials and conducting service training.
- Developed and implemented customer service policies to enhance satisfaction.
- Solicited customer feedback to identify and improve on areas of weakness.
Program Manager
Tutor Works
02.2014 - 03.2015
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Coached team members on productivity strategies to accomplish challenging goals
Education
GED -
Stockton Adult Education
Stockton, CA05.2003
Skills
- Customer Account Management
- Document and Records Management
- Understanding Customer Needs
- Prioritizing Calls
- POS System Operations
- MS Office Proficiency
- Microsoft Office
- Billing Adjustments and Refunds
- Call Volume and Quality Metrics
- Resolving Customer Issues
- Strong Analytical and Problem-Solving Skills
- Investigate Claims
Certification
Self Starter -Team Player -Shift Management
-Inventory Control -Cash Handling -Customer Service
-Prioritizing -TDR Certified -Customer Resolutions
-PIT Certified -Experienced Trainer -Sales
-Operational Auditing -Trained Hostler driver -Merchandising
Additional Information
- Professional references available upon request.
Timeline
Front Desk Receptionist
Galaxy Gymnastics
10.2021 - 06.2022
Assistant Manager
The Children Place
12.2020 - 01.2023
Yard Specialist
Amazon
01.2018 - 12.2020
Supervisor/Key Carrier
Factory 2 U
01.2016 - 10.2016
Program Manager
Tutor Works
02.2014 - 03.2015
GED -
Stockton Adult Education
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