Dynamic teacher with expertise in classroom management, lesson planning, and child development. Skilled in creating engaging learning environments and facilitating collaborative activities. Ready to enhance educational experiences and foster student growth.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Lead Child Care Center Teacher
Teachable Moments Child Care Centerr
La Grange
12.2025 - Current
Encouraged cooperative learning among students by facilitating group activities and projects.
Provided a safe, secure, and stimulating environment for children to learn and grow.
Prepared lesson plans and activities in accordance with curriculum objectives.
Utilized various teaching methods such as storytelling, role-playing, games to engage students in the learning process.
Maintained a clean and organized classroom to ensure a safe learning space.
Participated in staff meetings to share insights and improve teaching strategies.
Substitute Teacher
Education Management Solutions Inc.
Columbus
08.2024 - 05.2025
Delivered engaging lessons in various subjects to diverse student groups.
Adapted teaching methods to meet the needs of different learners.
Provided instruction and guidance to students in the absence of a regular teacher.
Implemented school policies and procedures in the classroom.
Provided notes and reports on school day activities to primary teacher.
Requested as substitute teacher based on excellent referrals and trusted performance.
Customer Service Representative
Total Systems Services, TSYS
Columbus
06.2022 - 03.2024
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Delivery Driver/Front End Support
Chick-fil-A
Columbus
10.2020 - 04.2022
Communicated effectively with customers regarding order status and delivery times.
Followed safety protocols during transportation to ensure secure deliveries.
Collaborated with kitchen staff to confirm order accuracy before dispatch.
Utilized handheld devices for tracking deliveries and managing schedules.
Addressed customer inquiries and resolved issues during the delivery process.
Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Fraud Analyst
TSYS
Columbus
08.2018 - 08.2021
Analyzed transaction data to identify potential fraudulent activities and patterns.
Conducted thorough investigations of suspicious accounts and transactions for resolution.
Collaborated with cross-functional teams to enhance fraud detection strategies and tools.
Monitored real-time transactions using advanced fraud detection systems and software.
Reviewed customer complaints related to fraud and coordinated appropriate actions.
Responded quickly to customer inquiries about possible fraudulent activity on their accounts.
Sales Associate
MiMi Beauty Supply
Columbus
02.2017 - 06.2018
Maintained inventory levels and organized product displays effectively.
Processed sales transactions accurately using point-of-sale systems.
Collaborated with team members to create promotional events and displays.
Managed returns and exchanges, ensuring customer satisfaction throughout the process.
Kept up-to-date with industry trends to recommend new products to customers.
Handled customer complaints in a professional manner.
Line Cook
Epic Restaurant & Lounge
Columbus
06.2015 - 01.2017
Followed food safety protocols to prevent cross-contamination and ensure hygiene.
Cooked multiple orders simultaneously during busy periods.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Set up workstations with needed ingredients, utensils and cooking equipment.
Communicated effectively with other staff members regarding orders and menu changes.
Followed proper food handling methods and maintained correct temperature of food products.
Kept stations stocked and ready for use to maximize productivity.
Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
Education
Associate of Arts - Culinary Arts/Bakery And Pastry Studies
Le Cordon Bleu
Atlanta, GA
07-2015
Culinary Arts Course - Servsafe@ certification, American red cross & CPR
Gadsden Job Corps
Gadsden, AL
09-2011
High School Diploma -
New Summit High School
Gadsden, AL
06-2008
BBA - Business Administration/Human Resources
Strayer University
Columbus, GA
Skills
Classroom management
Lesson planning
Child development
Educational assessments
Activity facilitation
Curriculum design
Certification
Servsafe@Certification
Timeline
Lead Child Care Center Teacher
Teachable Moments Child Care Centerr
12.2025 - Current
Substitute Teacher
Education Management Solutions Inc.
08.2024 - 05.2025
Customer Service Representative
Total Systems Services, TSYS
06.2022 - 03.2024
Delivery Driver/Front End Support
Chick-fil-A
10.2020 - 04.2022
Fraud Analyst
TSYS
08.2018 - 08.2021
Sales Associate
MiMi Beauty Supply
02.2017 - 06.2018
Line Cook
Epic Restaurant & Lounge
06.2015 - 01.2017
Associate of Arts - Culinary Arts/Bakery And Pastry Studies
Le Cordon Bleu
Culinary Arts Course - Servsafe@ certification, American red cross & CPR