Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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ASHLEY KACZMARCZYK

South Lyon

Summary

Experienced Project Coordinator with over 15 years dedicated to enhancing customer satisfaction and resolving issues. Recognized for exceptional productivity and timely task execution. Expertise in nurturing key customer relationships and swiftly adapting to new responsibilities. Maintains a professional and positive representation of organizations.

Overview

15
15
years of professional experience

Work History

Project Coordinator

1-800-Hansons
Troy
03.2019 - 04.2025
  • Facilitated clear communication among customers, technicians, vendors, and associates to ensure every install and service went as smoothly as possible.
  • Ensured timely completion of tasks by install partners while resolving issues promptly.
  • Notified customers about installation issues, additional work, wood charges, and contract changes.
  • Developed detailed Scopes of Work and material lists for return services, ordering necessary parts.
  • Resolved customer and installer concerns efficiently to maintain satisfaction.
  • Achieved 85% collection goal by collecting outstanding balances within three days post-installation.
  • Scheduled appointments to streamline installation and service processes.
  • Assisted in training new employees to enhance team capabilities.
  • I sent Birdseye reviews to customers once a project was completed.

Sales Coordinator In-Home

Lowe's
Bloomfield Hills
10.2010 - 02.2019
  • Generated leads and scheduled appointments to enhance sales efficiency.
  • Developed customized proposals aligned with client specifications.
  • Collaborated with customers, installers, vendors, and sales associates for seamless sales coordination.
  • Conveyed critical project details to Production Office to improve post-sale processes.
  • Ensured timely preparation of products for next day installations.
  • Delivered additional or missing materials directly to job sites.
  • Facilitated customer meetings to review quotes and secure contract signatures during Salesmen's absence.

Education

High School Diploma -

Hazel Park High School

Skills

  • Time management
  • Customer service
  • Microsoft Office proficiency
  • Active listening
  • Problem solving
  • Project management
  • Communication skills
  • Process improvement
  • Attention to detail
  • Appointment scheduling
  • Organizational skills
  • Installation oversight

Accomplishments

  • 2024 Q1 Employee of the quarter
  • Developed Hanson's slogan "We help you love where you live"

Timeline

Project Coordinator

1-800-Hansons
03.2019 - 04.2025

Sales Coordinator In-Home

Lowe's
10.2010 - 02.2019

High School Diploma -

Hazel Park High School

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