Summary
Overview
Work History
Education
Skills
Accomplishments
References
Certification
Timeline
Generic

Ashley Kalidas

Spring,Texas

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Scrum Master

Home Depot (Remote)
06.2023 - Current
  • Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
  • Worked across teams outside of engineering to find solutions and answers to issues encountered by engineering personnel.
  • Collaborated closely with product owners to prioritize backlog items based on business value and stakeholder needs.
  • Implemented best practices to drive quality IT project delivery.
  • Evangelized Agile as strategic asset of culture and business value.
  • Championed Agile best practices within the organization, driving adoption across multiple teams.
  • Conducted sprint reviews and retrospectives, fostering a collaborative environment for feedback and improvement.
  • Promoted transparency within the project lifecycle by maintaining up-to-date documentation on progress, risks, and milestones achieved.
  • Applied agile methodology to shorten cycle time and achieve target margins.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
  • Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
  • Streamlined and optimized workflow and communication by implementing Agile frameworks.
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.

Millwork Support Specialist

Home Depot (Remote)
02.2023 - 06.2023
  • Monitored system performance to identify potential issues.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Boosted customer confidence in company products through consistent provision of accurate information during interactions.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Department Supervisor

Home Depot
02.2019 - 01.2022
  • Enhanced department performance by implementing innovative strategies and streamlining processes.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Mentored new sales associates to contribute to store's positive culture.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Streamlined communication between departments through regular meetings and updates, promoting collaboration on shared goals across teams.
  • Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Trained newly hired sales team in upselling techniques.
  • Maintained a safe working environment by enforcing company policies and adhering to industry regulations.
  • Conducted regular employee evaluations, identifying areas for improvement and offering constructive feedback.

Shift Supervisor RX

CVS Pharmacy
08.2017 - 03.2020
  • Provided excellent customer service by addressing concerns promptly, empathetically listening to complaints or issues, finding solutions that satisfied all parties involved.
  • Facilitated seamless shift transitions through thorough communication with incoming supervisors and detailed record-keeping practices.
  • Promoted patient safety by verifying prescription information against patient history, allergies, and potential drug interactions before dispensing medications.
  • Demonstrated strong leadership skills by motivating employees to perform their best, leading by example in providing excellent customer service and maintaining professional conduct.
  • Improved customer satisfaction with prompt and accurate prescription services, maintaining a professional demeanor at all times.
  • Managed cash registers accurately, ensuring correct transactions for both customers and employees while maintaining security protocols.

Caregiver

Down Home Blessed Care
11.2015 - 08.2017
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted with daily living activities, running errands, and household chores.
  • Provided compassionate and patient-focused care to cultivate well-being.

Administrative Manager

Thor Developments Ltd
06.2012 - 07.2015
  • Evaluated team performance upon completion of each project phase to identify areas for improvement moving forward into subsequent stages or future initiatives.
  • Increased operational efficiency by standardizing procedures across all projects under management umbrella.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Managed multiple projects simultaneously, prioritizing tasks and allocating resources efficiently to meet deadlines.
  • Coordinated with various departments to gather data, analyze information, and report findings for informed decision-making in project planning stages.
  • Ensured compliance with industry regulations and company policies through meticulous record-keeping and documentation management practices.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Provided support to team members, mentoring junior staff in administrative functions and offering guidance on best practices.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Developed and maintained courteous and effective working relationships.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Developed strong communication and organizational skills through working on group projects.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Skilled at working independently and collaboratively in a team environment.
  • Learned and adapted quickly to new technology and software applications.

HR Manger/ Administrator

Ox Drilling Ltd.
11.2010 - 05.2012
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
  • Elevated executive performance through adept calendar management skills that ensured punctual attendance at crucial appointments or engagements.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Launched quality assurance practices for each phase of development
  • Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Supported departmental goals with the coordination of inter-departmental meetings and collaborative initiatives.
  • Managed travel arrangements for executives or visiting clients to ensure seamless logistics coordination during business trips.
  • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
  • Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Administrator – Frontier Mine Project

First Quantum & Mining Operations
04.2005 - 11.2010
  • Entered and maintained departmental records in company database.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Enhanced internal communication by creating a centralized information hub accessible to all staff members.
  • Computerized office activities, maintained communications, and tracked records through delivery.
  • Streamlined office operations by implementing efficient administrative systems and procedures.
  • Leveraged bookkeeping software and automated processes to reduce errors.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Developed comprehensive training programs for new hires, ensuring they were equipped with the necessary skills to succeed in their roles.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Oversaw vendor relations, negotiating contracts that resulted in cost savings for the organization.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

Education

Association of Accounting Technician (London)-Diploma -

Niec Business College, Ndola Zambia

CNA Diploma - Assisted Living

Our Lords Church Nursing Assistant Program
Houston, TX
06.2018

PMP Certification - Professional Scrum Master (PMP Certified)

Professional Scrum Master I
Houston, TX
04.2016

High School Diploma -

Chengelo Secondary School, Ndola Zambia
11.1990

Skills

  • Agile Best Practices
  • Atlassian JIRA
  • Agility Improvements
  • Scrum Processes
  • Backlog Management
  • Project Management
  • Team Meetings
  • Sprint Planning
  • Budget Administration
  • Purchasing and Procurement
  • Office Management
  • Advanced Excel Spreadsheet Functions
  • Workforce Improvements
  • New Employee Orientation
  • Interdepartmental Collaboration
  • MS Office Expertise
  • Time Management
  • Customer Relations
  • Microsoft Excel
  • Inventory and Supply Management
  • POS Software
  • Vendor Relationship Management
  • Merchandising
  • Negotiation and Conflict Resolution
  • Work Planning and Organization
  • Motivational Leadership

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 20 staff members.
  • Collaborated with team of 6 in the development of Store Promotions.
  • Achieved Sales Percentage by completing Seasonal Promos with accuracy and efficiency.
  • Resolved product issue through Excellent Customer Service
  • Presented with the MVP Award for spurring more than 100% growth for 2 consecutive years.

References

References Furnished Upon Request

Certification

  • Certified Scrum Master, Professional Scrum
  • Certified Pharmacy Tech, CVS Pharmacy
  • Certified Project Management, Home Depot.
  • Certified CNA, Church Program
  • Certified CPA, First Quantum Mining and Operations

Timeline

Scrum Master

Home Depot (Remote)
06.2023 - Current

Millwork Support Specialist

Home Depot (Remote)
02.2023 - 06.2023

Department Supervisor

Home Depot
02.2019 - 01.2022

Shift Supervisor RX

CVS Pharmacy
08.2017 - 03.2020

Caregiver

Down Home Blessed Care
11.2015 - 08.2017

Administrative Manager

Thor Developments Ltd
06.2012 - 07.2015

HR Manger/ Administrator

Ox Drilling Ltd.
11.2010 - 05.2012

Administrator – Frontier Mine Project

First Quantum & Mining Operations
04.2005 - 11.2010

Association of Accounting Technician (London)-Diploma -

Niec Business College, Ndola Zambia

CNA Diploma - Assisted Living

Our Lords Church Nursing Assistant Program

PMP Certification - Professional Scrum Master (PMP Certified)

Professional Scrum Master I

High School Diploma -

Chengelo Secondary School, Ndola Zambia

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Ashley Kalidas