ASHLEY KARALFA
Newport News,VA
Summary
Performance driven individual with over 10 years experience in customer service, including sales, management, and customer care. Familiar with major customer service software, conflict resolution, and posses a positive and tactful attitude. Aiming to use my proven skills to effectively fill the role in an established company.
Overview
15
15
years of professional experience
1
1
Certification
Work History
MORTGAGE LOAN OFFICER / MSR
Navy Federal Credit Union
09.2019 - Current
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Organized educational seminars for prospective homebuyers, increasing company visibility in the community.
- Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
- Conducted thorough market research to identify new business opportunities within target demographics.
- Maintained a comprehensive knowledge of current industry trends and regulatory changes to provide expert guidance for clients.
CITY CARRIER ASSISTANT
USPS
05.2019 - 09.2019
- Enhanced mail delivery efficiency by sorting and organizing mail according to established routes.
- Improved customer satisfaction by promptly responding to inquiries and addressing concerns related to postal services.
- Collaborated with fellow carriers to cover different routes when needed, demonstrating teamwork and flexibility.
AUTO ADJUSTER
USAA
09.2016 - 05.2019
- Achieved timely and accurate claim settlements by conducting thorough investigations and damage assessments.
- Enhanced customer satisfaction by providing prompt, courteous, and knowledgeable service throughout the claim process.
- Collaborated with repair facilities to negotiate fair and equitable repair costs for insured parties.
- Managed a high volume of claims efficiently, prioritizing tasks for maximum productivity.
- Improved overall efficiency in handling claims by staying current on industry trends, technology advancements, and training opportunities.
- Developed comprehensive understanding of vehicle systems and damages by participating in ongoing education programs such as I-CAR courses or ASE certifications.
- Adhered strictly to company policies and guidelines, as well as state and federal regulations, ensuring compliance in all aspects of claims handling.
SALES AND MARKETING MANAGER
Power Plant Hampton Roads
07.2013 - 09.2016
- Increased sales revenue by implementing targeted marketing strategies and effective sales techniques.
- Developed key account relationships for improved client retention and long-term partnerships.
- Improved brand visibility with well-executed promotional campaigns and engaging social media content.
- Led a high-performing sales team, providing coaching and ongoing support to ensure success.
- Managed cross-functional teams to execute successful product launches and marketing initiatives.
- Spearheaded trade show participation, showcasing products effectively while networking with potential partners or clients.
- Negotiated contracts skillfully, achieving favorable terms that contributed to bottom-line results.
PSYCHOLOGICAL OPERATIONS (37F)
United States Army
02.2009 - 02.2015
- Conducted comprehensive target audience analysis for improved messaging and influence tactics.
- Successfully executed psychological operations missions, leading to increased mission success rates.
- Improved strategic communications by conducting thorough research on local cultures and customs within areas of operation.
- Maintained required level of proficiency in use of firearms.
- Trained in conflict resolution among subordinates, equals and superiors.
Education
No Degree - Business Administration
Thomas Nelson Community College
Hampton06.2025
Psychological Operations Advanced Individual Training - Military Tactics
United States Army
10.2009
Skills
- Project Management
- Brand Development
- Content Development
- Team Leadership
- Client Support
- Negotiation Tactics
- Relationship selling
- Sales Forecasting
- Payment Collection
Certification
- Notary for Public Commonwealth of Virginia at Large
- Army Achievement Award
- HOST 305 Certificate - Tourism project for Historical Triangle
- Social Networking Protection on behalf of the United States Army
- NMLS (2020)
- NICTA - Using the Social Network for Investigation (2018)
- Crucial Conversations (2017)
- Virginia Public Notary (2017)
- Insurance Adjuster Licenses (2016)
- Cultural Awareness Training (2015)
- Media Relations (2015)
References
- TRISTIAN SMUCKER, (804) 338-9048, T.Smucker@gmail.com
- JENNIFER HALE, (602) 579-3109, jenn.hale@usaa.com
- HILLARY PIOTROWSKI, (207) 907-0746, Hillary.Piotrowski@navyfederal.org
Timeline
MORTGAGE LOAN OFFICER / MSR
Navy Federal Credit Union
09.2019 - Current
CITY CARRIER ASSISTANT
USPS
05.2019 - 09.2019
AUTO ADJUSTER
USAA
09.2016 - 05.2019
SALES AND MARKETING MANAGER
Power Plant Hampton Roads
07.2013 - 09.2016
PSYCHOLOGICAL OPERATIONS (37F)
United States Army
02.2009 - 02.2015
No Degree - Business Administration
Thomas Nelson Community College
Psychological Operations Advanced Individual Training - Military Tactics
United States Army