Ashley Karraker
Coal City,IL
Summary
Experienced Quality Assurance Auditor skilled at managing CIT audits. Top-notch abilities in facilitating communication, planning projects and solving operational problems. Familiar with the unique standards and compliance requirements in the insurance industry.
Overview
14
14
years of professional experience
Work History
Quality Review and Audit Lead Representative (SME)
Cigna/ WAH
Bourbonnais, IL
04.2022 - Current
- Developed and implemented audit plans, checklists, and protocols.
- Reviewed product specifications, test results, and client feedback to identify areas for improvement in quality assurance process.
- Created QR Calibration and addressed barriers
- Compiled detailed reports summarizing audit results, trends, observations, and recommended corrective actions.
- Inventory management.
- Mentoring New Hires
Customer Service Representative
CIGNA/ WAH
Bourbonnais, IL
04.2018 - 04.2022
- Maintaining daily interactions with members and peers alike, while focusing on KPI's and customer satisfaction
- Working hands on problem solving and setting realistic expectations
- Answering customer complaints with quick solutions ensuring customer satisfaction
Hosptality Manager
Maurie's Table Bar and Grill
Joliet, IL
05.2011 - 01.2022
- Developed expert knowledge of food and 50+ drink selection
- Managed and maintained all bar staff, responsible for all of the front house training and maintaining certifications.
Medical Aid
Assisting Hand Home Health Care
Naperville, IL
03.2010 - 11.2013
- Provided basic medical care to patients while maintaining detailed patient records and vitals keeping open communication with patients family to maintain expectations
Education
Tri-Point High School
05.2007
Skills
- Communication Skills
- Interpersonal Skills
- Leadership
- Business Operations
- Team Player
- Decision Making
- Problem Solving
- Results Orientation
- Training and coaching
- Process Implementation
- Inventory management
Accomplishments
maintaining positive career growth, 04/2018, Present
Personal Information
Title: Quality Review and Audit Lead Representative
Languages
English
Hobbies and Interests
- Career Development
- Travel
- Family
Projects
Team FMS Champ, 10/2018, Present Facets Uptrained, 02/2019, Present CIT experience, 04/2019, Present HADR Support, 07/2019, Present ICSA Chat Lead/ Escalation Support, 11/2019, 01/2020 Covid 19 dedicated team, 04/2020, Present MSS Project Team, 08/2020, Present, Fully Proclaim medical trained., Epro experience
Timeline
Quality Review and Audit Lead Representative (SME)
Cigna/ WAH
04.2022 - Current
Customer Service Representative
CIGNA/ WAH
04.2018 - 04.2022
Hosptality Manager
Maurie's Table Bar and Grill
05.2011 - 01.2022
Medical Aid
Assisting Hand Home Health Care
03.2010 - 11.2013
Tri-Point High School