Ashley Kathriner
New Athens,IL
Summary
Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities. Hospitable professional offering personality, professionalism and communication skills to successfully engage new and existing customers. Adept at identifying and matching customers with products and services by conducting interviews and discussing financial needs. Friendly employee knowledgeable banking regulations and regulatory compliance. Offers great communication, collaboration and organizational skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Data Analyst
TricorBraun
St Louis, MO
07.2024 - 03.2026
- Processed customer data entries to generate accurate invoices for payment.
- Facilitated communication by responding to and dispatching emails to collectors for invoice clarification.
- Collaborated with team members to gather and implement customer feedback.
Relationship Banker II
Regions Bank
Smithton, IL
01.2020 - 07.2024
- Advised customers on bank products, services and financial planning options.
- Identified financial needs of customers and presented appropriate product and service options.
- Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
- Resolved discrepancies concerning customers' accounts, improving client satisfaction.
- Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation.
- Promoted financial products with targeted direct mailings, in-branch selling, and outbound calls.
- Collaborated with mortgage and wealth management partners to assist customers with specialized needs.
- Modified, opened and closed customer accounts.
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
- Processed maintenance, operations and correspondence for new and existing accounts.
- Opened and serviced accounts within authorized limits.
- Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
- Participated in training and mentoring of new associates, assisting with onboarding .
- Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Integrated marketing promotions and programs into conversations to educate and inform customers.
- Complied with security procedures and protocols when opening and closing bank vault.
- Addressed inquiries from clients and department team members.
- Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Built long-term relationships with customers by providing personalized service and support.
- Prepared loan documents for review and approval by bank management.
- Researched customer inquiries regarding account balances, transactions, fees, interest rates.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Processed customer requests for withdrawals or transfers from existing accounts.
- Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
- Reviewed loan applications for accuracy and completeness before submitting them for processing.
- Advised clients on investment options based on their individual needs and risk tolerance levels.
- Provided ongoing support throughout the loan application process including answering questions about loan terms and conditions.
- Educated clients about various banking products available at the institution.
- Maintained and built strong client relationships through quality, personalized interactions.
- Responded promptly to customer queries and complaints to find solutions and diffuse tension.
- Entered new account information into computers and filed related forms and other documents.
- Executed wire transfers of funds in compliance with banking best practices.
- Used customer and bank records to investigate and correct errors upon customer request.
- Used job-related software and computer to collect and record customer deposits, fees and issue receipts.
- Prepared bank deposits, general ledger postings and statements.
- Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Informed customers of procedures for depositing checks and applying for ATM cards.
- Referred customers to appropriate bank personnel to meet financial needs.
- Approached prospective clients through emails and cold calling to consistently meet sales targets.
- Examined checks for endorsements to verify legality of documents.
- Identified transaction errors for unbalanced debits and credits.
- Used currency-counting machine to count currency and received checks.
- Maintained customer data confidentiality while inputting information into system.
- Monitored changes in market conditions to ensure compliance with all applicable regulations and laws governing banking activities.
- Performed risk analysis on prospective loans prior to underwriting process.
- Collaborated with team members to develop innovative solutions for meeting customer needs while maintaining profitability goals set by the bank's senior management.
- Maintained records of all customer interactions in a secure database system.
- Analyzed financial data to determine the creditworthiness of potential borrowers.
- Suggested tactics to improve banking functions and products.
- Issued initial and replacement safe-deposit keys to customers, admitting customers to vaults.
- Used customer information to tailor recommendations to promote cashier's checks, travelers' checks and savings bonds.
- Received mortgage and other loan payments by verifying payment dates and amounts due.
Second Assistant Manager
Caseys General Stores Inc
Smithton, IL
10.2014 - 01.2020
- Oversaw daily operations, maintenance and administration of various properties.
- Communicated with customers to ensure satisfaction and resolve any customer service issues.
- Provided guidance and leadership to team members, ensuring all tasks were completed in a timely manner.
- Ensured compliance with company policies and procedures.
- Organized daily store operations including scheduling shifts, overseeing inventory management, and reconciling financial transactions.
- Processed sales orders and maintained accurate records of customer purchases.
- Assisted the Store Manager with planning promotional events, setting up displays, and managing advertising campaigns.
- Resolved conflicts between employees in a professional manner while upholding company standards of fairness.
- Maintained an orderly work environment by enforcing safety regulations and cleanliness standards.
- Performed regular inspections of merchandise and equipment to ensure proper functioning.
- Supervised cash handling activities to prevent losses due to theft or errors.
- Recruited qualified candidates for open positions within the store.
- Evaluated employee performance regularly using established criteria.
- Coordinated with vendors for product ordering and delivery schedules.
- Managed daily paperwork such as time sheets, payroll information, invoices, purchase orders.
- Created reports summarizing store operations data including sales figures, profit margins, inventory levels.
- Adhered to all applicable laws regarding labor practices in the workplace.
- Delegated daily tasks to team members to optimize group productivity.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed inventory audits to identify losses and project demand.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Education
Master of Science -
University of Phoenix
Tempe, AZBachelor of Science - Human Resources Management
University of Phoenix
Tempe, AZ07-2022
Associate of Arts - Accounting
University of Phoenix
Tempe, AZ04-2020
High School Diploma -
Belleville Township High School West
Belleville, IL05-2009
Skills
Creative Thinking
Hiring and Recruitment
Customer Service-Oriented
Loss Prevention
Employee Motivation
Resourcefulness
Persuasive Communication Style
Account Closings
Money Handling
Customer Financing
Relationship Building and Management
Financial Advising
Recordkeeping Requirements
Teller Background
Financial Processes Understanding
Banking
Financial Services
Security Understanding
Teller Support
Cash Handling
Data analysis
Excel functions
Analytical problem solving
Attention to detail
Database management
Report writing
Data exports
Certification
- Notary License - 2025 exp
Education and Training
true,other,other,other,other
Timeline
Data Analyst
TricorBraun
07.2024 - 03.2026
Relationship Banker II
Regions Bank
01.2020 - 07.2024
Second Assistant Manager
Caseys General Stores Inc
10.2014 - 01.2020
Bachelor of Science - Human Resources Management
University of Phoenix
Associate of Arts - Accounting
University of Phoenix
High School Diploma -
Belleville Township High School West
Master of Science -
University of Phoenix