Ashley Kaufman
Monrovia,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Branch Manager
Citizens Bank
Monrovia, IN
02.2022 - Current
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Participated in community events to promote brand awareness.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
Business Development Manager
First Financial Bank
Bloomington, IN
11.2019 - 02.2022
- Developed and implemented strategies to increase sales and market share.
- Identified potential clients, built relationships, and negotiated contracts.
- Maintained a database of existing customers and prospective leads.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
- Provided training to sales staff on effective communication techniques when dealing with clients.
- Monitored competitors' activities, prices, products, services., in order to stay ahead of the competition.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Established new customer accounts using negotiation and sales closing abilities.
- Resolved customer complaints regarding sales and service.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Assistant Branch Manager
First Financial Bank
Bloomington , IN
11.2013 - 11.2019
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Provided training to new employees on company policies and procedures.
- Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
- Ensured compliance with internal policies and procedures as well as external regulations.
- Monitored daily operations of the branch including sales, customer service, inventory control.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Identified opportunities for improvement within the branch environment and implemented solutions accordingly.
Education
High School Diploma -
Indiana Wesleyan University
Marion, IN05-2006
Skills
- Sales professional
- Training and Development
- Risk Mitigation
- Interviewing and Hiring
- Business Development
- Branch Operations Management
- Relationship building and management
- Coaching and Mentoring
- Customer Service
Accomplishments
- Nominated for Indiana Woman Banker of the Year
- Leo Club Sponsor
- Lions Club Vice President
- Financial Educator for local school
Certification
- NMLS
- Notary
- Medallion Stamp
References
References available upon request.
Timeline
Branch Manager
Citizens Bank
02.2022 - Current
Business Development Manager
First Financial Bank
11.2019 - 02.2022
Assistant Branch Manager
First Financial Bank
11.2013 - 11.2019
High School Diploma -
Indiana Wesleyan University