ASHLEY KAY HESSE
Bristol
Summary
Detail-oriented healthcare and administrative professional with seven years of experience in patient care, insurance funding, and team leadership. Proven ability to streamline workflows and enhance operational efficiency while fostering collaborative environments that promote teamwork and innovation. Committed to delivering high-quality care and support, ensuring optimal patient experiences and satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Varsity Softball Assistant Coach
Wilmot Union High School
03.2024 - Current
- Coordinate and lead practices
- Mentor/Coach players to grow their skills
- Provide a safe learning environment where players can build on their character and sportsmanship
- Communicate with parents about the schedule and what we expect from them
- Motivate and direct players during games
Funding Specialist
National Seating & Mobility Inc
08.2023 - Current
- Communicate with clients to obtain their demographics, insurance information, physician, and what type of DME they use
- Collect quotes, reports, medical documents that is required by insurance companies
- Communicate with physician offices on getting the proper medical documents signed
- Create funding packets to submit to insurance companies for approval
- Call insurance companies to follow up on prior authorizations
- Problem solve when denials and deferrals are received and communicate this with client
- Discuss client deductibles and out of pockets
- Collect balances for “self-pay” and non-covered items
Dental Assistant
Fulmer Dentistry
08.2021 - 08.2023
- Maintained a safe and clean working environment
- Sanitize equipment, clean treatment rooms and restock supplies after each patient's treatment to maintain cleanliness and prepare for the next patient.
- Gather and review patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnosis and treatment.
- Created dental x-rays using digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Educated patients on treatment procedures and post-procedure home care.
- Document patient records with procedures performed and add notes taken to charts.
Rehab Clerical Aide
Aurora Sports Health
04.2020 - 08.2021
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
- Coordinated staff scheduling to promote smooth office operations.
- Assist Physical Therapist and Occupational Therapist with treatments/patient care
Exercise Specialist
ATI Physical Therapy
07.2018 - 01.2019
- Communicated to patients on how to perform exercises
- Ensured that patients were performing exercises under the correct safety measures and regulations
- Built relationships with patients to ensure trust within the organization
- Used(program) to track patient growth, change in recovery plan, and details of the patients recovery
- Balanced multiple patients at once coordinating exercises, scheduling, and gave tasks for them to utilize their time wisely
Education
Bachelor of Science - Exercise Science
UW-Whitewater
05.2018
Skills
- Communication
- Transferable Skills
- Adaptable
- Interpersonal Skills
- Active Listener
- Problem Solver
Certification
CPR certified by American Heart Association
Timeline
Varsity Softball Assistant Coach
Wilmot Union High School
03.2024 - Current
Funding Specialist
National Seating & Mobility Inc
08.2023 - Current
Dental Assistant
Fulmer Dentistry
08.2021 - 08.2023
Rehab Clerical Aide
Aurora Sports Health
04.2020 - 08.2021
Exercise Specialist
ATI Physical Therapy
07.2018 - 01.2019
Bachelor of Science - Exercise Science
UW-Whitewater
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