Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley K. Coard

Lawnside

Summary

Dedicated and results-driven professional with over five years of experience in customer-focused environments. Consistently delivers high-quality support while managing multiple priorities and resolving complex issues with professionalism and empathy. Recognized for strong communication skills and a proven track record in handling customer inquiries, coordinating with internal teams, and utilizing CRM and workflow systems to ensure timely and accurate resolutions. Proactive and goal-oriented, known for reliability and adaptability, with a swift capacity to learn and apply new skills effectively. Committed to creating positive customer experiences, driving operational efficiency, and contributing to team success while fostering continuous personal and professional growth.

Overview

3
3
years of professional experience

Work History

Vehicle Supply Chain Administrator

Holman/ARI
02.2025 - Current
  • Serve as an Initial Licensing Specialist within the New Vehicle Delivery Department, overseeing the accurate titling and registration of fleet vehicles.
  • Respond to internal and client inquiries via email and Salesforce, providing timely updates and support.
  • Maintain detailed records of client interactions and vehicle cases within Vehicle Information Systems (VIS).
  • Troubleshoot documentation or licensing issues and coordinate escalations across departments

Temporary Staff (Holman/ARI)

Contemporary Staffing Solutions
07.2024 - 02.2025
  • Delivery Logistics Coordinator in the Temporary Tags Department.
  • Supported client requests via email and FleetTrak, ensuring accuracy in issuing and shipping temporary tags.
  • Collaborated with logistics and operations teams to streamline workflows and enhance client satisfaction.
  • Provided responsive and effective communication to resolve order and process concerns

Team Athlete

Nike, Gloucester
07.2023 - 12.2024
  • Delivered high-quality customer service in a fast-paced retail setting.
  • Handled inquiries, complaints, and returns with professionalism to maintain customer loyalty.
  • Demonstrated strong product knowledge and helped customers find the best solutions.
  • Assisted with online orders, product questions, and store organization to ensure a seamless experience.

Behavior Support Staff

Partners in Learning, Clementon, NJ
04.2023 - 05.2024
  • Worked with children with autism in a school-based setting to promote independence and academic success.
  • Collected and analyzed student behavior and progress data, contributing to individualized support plans.
  • Implemented behavior modification techniques and provided hands-on support to students during instructional activities.

Education

B.A - Psychology

Widener University
Chester, PA
12.2016

Skills

  • Customer Communication (Email & Chat)
  • Conflict resolution skills
  • CRM Systems (Salesforce, VIS, FleetTrak)
  • Problem-Solving & Multitasking
  • Data Entry & Record Management
  • Team Collaboration & Independent Work
  • Client Relations & Customer Satisfaction
  • Escalation coordination

Timeline

Vehicle Supply Chain Administrator

Holman/ARI
02.2025 - Current

Temporary Staff (Holman/ARI)

Contemporary Staffing Solutions
07.2024 - 02.2025

Team Athlete

Nike, Gloucester
07.2023 - 12.2024

Behavior Support Staff

Partners in Learning, Clementon, NJ
04.2023 - 05.2024

B.A - Psychology

Widener University