ASHLEY KEASEY
Johnston,IA
Summary
Skilled Team Lead bringing expertise in operations and project management. Helps achieve goals by coordinating resources, schedules, and team members to meet demands. Seeks every opportunity to improve operations and team performance.
Overview
17
17
years of professional experience
Work History
Senior Specialist Team Lead
Cotiviti
08.2010 - Current
- Motivate and supervise employees in the COB unit that audit claims across multiple clients including BSCA, Regence, Excellus, HCSC, Cigna and Wellpoint.
- Prioritizes work, meets deadlines and works to achieve client and company goals.
- Self-motivated, with a strong sense of personal responsibility.
- Works effectively in fast-paced environments.
- Pulls daily reports to monitor inventory worked and to direct staff to the appropriate work queues daily
- Skilled at working independently and collaboratively in a team environment.
- Spearhead weekly meetings with staff to review goals, expectations and discuss areas for improvement
- Monthly review of individual stats to drive the team to their goals
- Perform semi-annual and annual performance reviews
- Engages in weekly team meetings
- Participates in monthly client meetings
- Report quality error trends to team
Team Lead
West (Accent)
08.2008 - 08.2010
- Supported 15 employees on the Anthem Blue Cross Blue Shield line of business
- Responsible for answering all questions from the COB and contract teams
- Assisted supervisor by reviewing inventory to direct staff in their daily work
- Participated in weekly team meetings and prepared updates about changes to processes and procedures
- Updated training material as needed
- Engaged in client meetings to discuss questions or concerns and updated staff on any changes or feedback from the client
Validator
West (Accent)
05.2007 - 08.2010
- Reviewed claims paid by United Healthcare to find overpayment opportunities
- Coordinated benefits with multiple insurance companies
- Made provider outreach to obtain pertinent claim information
- Reviewed contracts between providers and United Healthcare to ensure claims were paid accurately
- Hit monthly production metrics and quality metrics
- Promoted from a Tier 1 to a Tier 2 and then a Tier 3 before being promoted to a team lead
Education
Psychology and Business Management
DES MOINES AREA COMMUNITY COLLEGE
Ankeny, IA01.2010
CNA classes - clinical hours in a nursing home
Des Moines Community College
Ankeny, IA01.2003
Skills
- Strong verbal and written communication skills
- Team management
- Goal setting and meeting goals
- Creating and keeping deadlines
- Project management
- Decision making
- Adaptability
- Strong problem solving skills
- Proficient with computers and computer programs such as Microsoft, Tableau, SharePoint and WebEx
- Ability to successfully manage staff in a virtual environment
Timeline
Senior Specialist Team Lead
Cotiviti
08.2010 - Current
Team Lead
West (Accent)
08.2008 - 08.2010
Validator
West (Accent)
05.2007 - 08.2010
Psychology and Business Management
DES MOINES AREA COMMUNITY COLLEGE
CNA classes - clinical hours in a nursing home
Des Moines Community College