Ashley Kell
Carlisle,PA
Summary
To any company that chooses to take a chance on me, I also take a chance on them that they will test my abilities and help help me achieve great things. I am not looking to just achieve for myself, but also be a reflection for the company itself. I want to be able to excel and learn in life and welcome taking on new opportunities with an open mind, that they will lead me in a positive path. Along the way learning such skills as organization, communication, responsibility, and agility will help me be an asset to your company.
Overview
18
18
years of professional experience
Work History
Food and Beverage Manager
Bobby Jones Links (Carlisle Country Club)
10.2022 - 06.2023
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Appointed as On-boarding officer to train food and beverage service personnel, confirming staff to provide recommendations and answer questions. Show them the lay out of the Country Club and introduce them to other staff they may engage with.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions. Made myself continuously available on and off property and at various hours to address any concerns.
- Appointed as Social Event Coordinator and along with making seasonal menus for the clubhouse and pool also made themed menus for the events. This also included the decorating, coordination, and planning of events.
- Worked daily with Microsoft Excel and Word to keep inventory, make schedules, send emails, and work on budgets
- Trained in other programs such as Paycom and Jonas
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
Main Bartender
West End Cafe
12.2016 - 10.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Built relationships with vendors to manage orders and negotiate costs.
- Continuous lifting of 20 lbs and more to put stock away and rearrange inventory
Tour Guide
Indian Echo Caverns
06.2020 - 05.2021
- Guided groups of up to 22 people on scheduled tours.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
Main Bartender and Dining Supervisor
Mckay's Cave
07.2005 - 12.2016
- Maintained clean, safe and hazard-free work environment.
- Served as host for diners to drive pleasurable dining experiences.
- Coordinated dining service with other departments.
- Consistently achieved high inspection scores from the state.
- Supervised wait staff during meal service.
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
- Trained, managed and scheduled dining staff, distributing hours and assignments to leverage strengths of individual team members.
- Created new drinks to keep a positive demeanor with current and new cliental.
- RAMP certified
- Continuous lifting of 20+ lbs in a fast paced environment
- Worked with Wirehead program
Education
High School Diploma -
Carlisle High School
Carlisle, PASkills
- Operational Efficiency
- Disciplinary Action
- Teamwork and Collaboration
- Managing Deliveries
- Task Prioritization
- Area Research and Invention
- Customer Relations
Timeline
Food and Beverage Manager
Bobby Jones Links (Carlisle Country Club)
10.2022 - 06.2023
Tour Guide
Indian Echo Caverns
06.2020 - 05.2021
Main Bartender
West End Cafe
12.2016 - 10.2022
Main Bartender and Dining Supervisor
Mckay's Cave
07.2005 - 12.2016
High School Diploma -
Carlisle High School
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