Summary
Overview
Work History
Education
Skills
Timeline
Generic

ASHLEY KELLER

GREAT LAKES,IL

Summary

Dynamic leader with extensive experience in training and development, crisis management, and administrative efficiency, honed over years with the United States Navy. Excelled in enhancing training programs and victim advocacy, showcasing strong strategic thinking and creative problem-solving skills. Achieved significant improvements in operational processes and team development, demonstrating a commitment to excellence and innovation.

Overview

8
8
years of professional experience

Work History

Administrative Training Manager

United States Navy, USN
Great Lakes, IL
07.2024 - Current
  • Liaised with other departments to formulate training requirements, data capture and manage metrics and reporting.
  • Consulted with senior leaders to develop and execute strategy and provide regular updates.
  • Conducted needs assessments using variety of methods to identify and prioritize developmental needs.
  • Analyzed training needs to develop new programs or modify and improve existing.
  • Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
  • Produced reports and maintained training documents to support training activities.
  • Offered specific training programs to help workers generalized and job-specific abilities.
  • Oversaw training courses and promotional paths for professionals and leaders.
  • Coordinated team leader motivational initiatives to incentivize professional growth and program improvements.
  • Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs.
  • Mentored team members to succeed and advance within department and company.

Sexual Assault Victim Advocate

United States Navy, USN
San Diego, CA
09.2016 - 02.2025
  • Corresponded and collaborated with law enforcement, prosecuting attorneys, social services agencies, judges, court staff and other victim advocacy groups.
  • Maintained records of victim contacts for use in emergency or crisis situations.
  • Provided crisis intervention, advocacy and support to victims of sexual assault.
  • Wrote comprehensive goals and patient treatment plans.
  • Maintained accurate records regarding client services and progress reports.
  • Attended court proceedings as an advocate for victims of sexual assault.
  • Delivered on-call and overnight support to victims and witnesses for 24-hour call center.
  • Evaluated clients' interests, abilities and needs alongside clinical presentations to develop targeted treatment plans.
  • Developed and oversaw procedures and policies for victim's advocacy program.
  • Provided educational and outreach programs, prevention talks and other presentations to social service agencies, businesses and general public audiences.

Administrative Manager

United States Navy, USN
Norfolk, VA
11.2023 - 07.2024
  • Created and maintained filing systems for employee records, financial reports, and other documents.
  • Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Collaborated with project and department leaders to develop and implement improvements to operational efficiency.
  • Established work procedures or schedules to organize daily work of administrative staff.
  • Developed training materials for new hires on how to use office equipment efficiently.
  • Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
  • Coordinated with executive staff to ensure deadlines were met in a timely manner.

Security Manager

USN
Norfolk, VA
02.2022 - 11.2023
  • Improved resource planning and allocation by streamlining security and administrative programs, business management operations, and inventory control.
  • Recorded required data for incident reports and files.
  • Maintained accurate records of security incidents and responses for compliance purposes.
  • Supervised team of security personnel, ensuring compliance with all safety protocols and procedures.
  • Conducted investigations into security breaches and prepared detailed reports.
  • Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
  • Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Administrative Assistant

United States Navy, USN
Virginia Beach, VA
09.2019 - 02.2022
  • Managed daily office operations, including scheduling appointments and managing incoming calls.
  • Processed incoming mail and packages and placed envelopes in bins for employees.
  • Ensured compliance with applicable laws, regulations and policies of the organization.
  • Organized and maintained filing systems both electronically and manually.
  • Answered telephones, directed calls, and took messages.
  • Supported project teams by performing administrative tasks related to the project.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Troubleshot office equipment, computer hardware and software issues.
  • Performed data entry duties to update client information in databases.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
  • Assisted in the coordination and organization of special events and meetings.
  • Maintained records and personnel files to drive administration and office support.

Lead Clerk

United States Navy, Unit
Lemoore, CA
04.2018 - 09.2019
  • Coordinated travel arrangements for office personnel.
  • Performed light bookkeeping duties such as preparing journal entries or reconciling accounts.
  • Resolved conflicts between employees by providing guidance on proper protocols.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Processed and prepared business or government forms and expense reports.
  • Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
  • Supervised a team of clerks in performing clerical duties.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Maintained and updated filing, inventory and database systems, manually or using computer.

Education

Bachelor of Science - Social Sciences

VIRGINIA WESLEYAN UNIVERSITY
Virginia Beach, VA
05-2025

Associate of Arts - General Studies

Columbia College
Columbia, MO
06-2019

Skills

  • Behavior modeling
  • Intake assessments
  • Confidentiality practices
  • Self-care strategies
  • Victim support
  • Mental health awareness
  • Mental health administration
  • Referral services
  • Case management
  • Victim intake services
  • Case management and documentation
  • Client advocacy
  • Process evaluation and enhancement
  • Victim advocacy
  • Stress management
  • Training solutions development
  • Staff development plan
  • Strategic thinker
  • Team development strategies
  • Creative problem solving
  • Policy and procedure modification
  • Payroll and budgeting
  • Developing policies and procedures

Timeline

Administrative Training Manager

United States Navy, USN
07.2024 - Current

Administrative Manager

United States Navy, USN
11.2023 - 07.2024

Security Manager

USN
02.2022 - 11.2023

Administrative Assistant

United States Navy, USN
09.2019 - 02.2022

Lead Clerk

United States Navy, Unit
04.2018 - 09.2019

Sexual Assault Victim Advocate

United States Navy, USN
09.2016 - 02.2025

Bachelor of Science - Social Sciences

VIRGINIA WESLEYAN UNIVERSITY

Associate of Arts - General Studies

Columbia College

Similar Profiles

CREATE PROFILE
ASHLEY KELLER