Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic
Ashley Kelley

Ashley Kelley

Stanfield,OR

Summary

Seasoned Medical Scheduler with a solid background in healthcare administration. Proficient in medical terminology, EPIC EMR, HIPAA compliance, and scheduling software. Skilled in efficiently handling patient coordination tasks. Known for professionalism and compassion when interacting with patients and co-workers. Proven track record of streamlining appointment management processes to ensure smooth operations within busy healthcare environments.

Overview

9
9
years of professional experience

Work History

Clinical Medical Scheduler Primary/Womans/Express

Fairchild Medical Clinic
Yreka, CA
04.2023 - 04.2024
  • Managed organization of medical records files.
  • Guided patients on financial requirements and obligations.
  • Scheduled new and return appointments in electronic systems.
  • Logged correspondence regarding referrals in charts.
  • Provided clear and specific service details to patients in person or via telephone.
  • Maintained consistent communication to reduce patient no-shows.
  • Instructed patients on proper protocols to prepare for examinations and procedures
  • Gathered updated insurance documents and demographic information for patient records.
  • Maintained compliance through thorough record reviews.
  • Acquired understanding of patient medical history using detailed questionnaires.
  • Maintained confidentiality of health records.
  • Directed calls efficiently to appropriate personnel.
  • Executed administrative functions, ensuring supplies were ordered and stocked.
  • Ensured timely delivery of vital messages and paperwork.
  • Handled completion of different claims.
  • Utilized word processing, spreadsheet, and other software for report preparation.
  • Created and maintained patient medical records, ensuring accuracy and compliance with regulations.
  • Processed incoming referrals for new patients, verifying insurance information and scheduling appointments accordingly.
  • Coordinated and scheduled complex procedures such as surgery, tests, physicals and follow-up visits.
  • Provided support to physicians in the form of appointment scheduling, answering phones, verifying insurance coverage and handling other administrative duties as needed.
  • Assisted patients with billing inquiries, resolving any issues quickly and efficiently.
  • Maintained a high level of customer service when interacting with patients over the phone or in person.
  • Performed clerical tasks such as filing paperwork, entering data into computer systems and managing electronic health records.
  • Verified insurance eligibility for each patient prior to their appointment date.

Remote Medical Scheduler

Vanderbilt Medical University
Klamath Falls, OR
03.2021 - 03.2022
  • Engaged in continual training to upgrade job skills.
  • Clarified financial responsibilities, ensuring patient understanding.
  • Verified records for accuracy.
  • Managed electronic records of authorization and referral correspondence.
  • Scheduled new and return appointments in electronic systems
  • Ensured confidentiality of patient records.
  • Updated patient records with current insurance and demographic information.
  • Transferred calls to the correct department with precision.
  • Maintained a high level of customer service when interacting with patients over the phone or in person.
  • Organized patient charts according to established protocols to ensure accurate medical records were kept on file.
  • Managed all aspects of patient scheduling including cancellations and rescheduling requests due to illness or emergency situations.
  • Responded promptly to emails from patients seeking information about their appointments or other related topics.
  • Ensured that all necessary documents were completed correctly prior to patient's appointment date.

Patient Access Representative Specialist

Sky Lakes Medical Center
Klamath Falls, OR
02.2015 - 02.2021
  • Thoroughly answered questions to ease patient worries.
  • Created new patient charts to include personal and insurance information and reason for visit
  • Optimized patient satisfaction and provider time by scheduling appointments in person or by telephone
  • Communicated with third party payors to obtain insurance benefits and authorizations
  • Registered patients by obtaining necessary and accurate financial and demographic information
  • Counseled and assisted patients with application processes for available financial assistance programs
  • Obtained signatures for financial responsibility and treatment procedures from patients or guardians
  • Identified self-pay patients to refer to financial assistance programs
  • Preserved patient accounts by obtaining and updating personal and financial information
  • Protected patients' rights by maintaining confidentiality of personal and financial information
  • Investigated and directed patient inquiries and complaints to appropriate medical staff members and followed up to ensure satisfactory resolution
  • Maintained knowledge of community services and resources available to patients
  • Explained policies, procedures and services to patients using medical and administrative knowledge
  • Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies
  • Referred patients to appropriate health care services or resources
  • Analyzed patients' abilities to pay to determine charges on sliding scale
  • Collected and reported data on topics, such as patient encounters and interinstitutional problems, made recommendations for change when appropriate

Education

Some College (No Degree) - Pre-Requisites Surgical Sterilization

Columbia Basin College
Pasco, WA

Some College (No Degree) - Health Administration

University of Phoenix
Phoenix, AZ

Skills

  • Epic System Proficiency
  • Scheduling Diagnostic Procedures
  • Work Quality Evaluation
  • Customer Support Expertise
  • Efficient Appointment Coordination
  • Strong Organizational Skills
  • HIPAA Compliance Expertise
  • Registration and Admissions
  • Quality Assurance
  • Claims Verification Expertise
  • Adaptable Work Hours
  • Detail-Oriented Approach
  • Organizational Skills
  • Adaptability
  • Strategic Decision Making
  • Effective Issue Resolution
  • Collaborative Teamwork
  • Results-Oriented Mindset
  • Medical billing
  • Data entry proficiency
  • Authorization coordination
  • Follow-up skills
  • Office Administration
  • Office reception
  • Patient Registration
  • Patient intake procedures
  • Medical Office Management
  • Co-payment collection
  • Records Management

References

References available upon request

References

References available upon request.

Timeline

Clinical Medical Scheduler Primary/Womans/Express

Fairchild Medical Clinic
04.2023 - 04.2024

Remote Medical Scheduler

Vanderbilt Medical University
03.2021 - 03.2022

Patient Access Representative Specialist

Sky Lakes Medical Center
02.2015 - 02.2021

Some College (No Degree) - Pre-Requisites Surgical Sterilization

Columbia Basin College

Some College (No Degree) - Health Administration

University of Phoenix

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Ashley Kelley