Summary
Overview
Work History
Education
Skills
Certification
Training and detailed certifications
Timeline
Generic

Ashley Kelley

Lufkin

Summary

Dedicated and customer-focused professional with over five years of experience in customer service, client support, and caregiving. Passionate about helping others, solving problems, and ensuring positive customer experiences. Seeking a Customer Service Representative role to leverage communication skills and service expertise.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Attendant

Apineywood Home Health Care
05.2018 - 11.2024
  • Assist clients with daily tasks including personal care, meal preparation, and hygiene
  • Promote client independence while ensuring a safe and comfortable living environment
  • Maintain cleanliness and organization to support overall well-being

Attendant

Life Foundation Home Care
01.2023 - 04.2024
  • Assisted clients with personal care routines, enhancing their comfort and dignity
  • Monitored health and reported any changes to the healthcare team promptly
  • Created a warm and supportive atmosphere, fostering positive interactions with clients
  • Collaborated with family members to ensure comprehensive care and support

Virtual Assistant

Stuff Inc
01.2021 - 04.2022
  • Company Overview: Remote
  • Managed complex scheduling and travel arrangements with efficiency
  • Maintained accurate customer databases, ensuring data integrity
  • Conducted market research to support informed business decisions
  • Remote

Customer Service/ Sales Agent

Etech
07.2014 - 03.2017
  • Provided exceptional chat support to resolve customer inquiries effectively
  • Built strong customer relationships through professional and empathetic communication
  • Maintained high service standards while addressing customer concerns

Cashier / Customer Service

Brookshires
01.2013 - 06.2014
  • Assisted customers with purchases and efficiently operated cash registers
  • Ensured cleanliness and organization for an enhanced shopping experience

Education

GED -

Northwest Technical College
04.2010

Skills

  • Compassionate Care
  • Strong Communication
  • Organizational Skills
  • Interpersonal Skills
  • Health Monitoring
  • Adaptability Skills
  • Strong work ethic
  • Team player attitude

Certification

Customer Focus & Orientation | Dec 2021
Customer Service | Nov 2021
Typing Proficiency | Jun 2022

Training and detailed certifications

Customer Focus & Orientation | Dec 2021
Training in customer engagement strategies, active listening, and problem resolution to enhance overall service quality.

 Customer Service | Nov 2021
Developed strong communication, conflict resolution, and interpersonal skills to handle customer interactions effectively.

 Typing Proficiency | Jun 2022
Demonstrates the ability to type efficiently with high accuracy, improving response time in customer service roles.



Timeline

Attendant

Life Foundation Home Care
01.2023 - 04.2024

Virtual Assistant

Stuff Inc
01.2021 - 04.2022

Attendant

Apineywood Home Health Care
05.2018 - 11.2024

Customer Service/ Sales Agent

Etech
07.2014 - 03.2017

Cashier / Customer Service

Brookshires
01.2013 - 06.2014

GED -

Northwest Technical College

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Ashley Kelley