Ashley Kemp
Allen,TX
Summary
Results-driven Director of Operations known for exceptional productivity and efficient task completion. Skilled in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations across all levels of management. Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving. I'm a committed job seeker with a history of meeting company needs with consistent and organized practices. I love working under pressure and adapting to new situations and challenges to best enhance the organization and myself. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings.
Authorized to work in the U.S for any employer
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director of Operations
Kid's Scholar's Academy
Garland, TX
02.2021 - 07.2024
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed day-to-day operations of a large staff in multiple departments.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Created policies and procedures for improved workflow processes.
- Maintained budgeting documents for accurate tracking of expenses.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Developed training programs for new employees as well as existing staff members.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Identified areas where process improvements could be made resulting in increased productivity.
- Ensured compliance with applicable laws, regulations, industry standards.
- Prepared detailed reports outlining operational results on a regular basis.
- Established operational guidelines and identified opportunities for improvement.
- Worked with management team to develop operational goals aligned with business strategy.
- Successfully improved employment turnover through creating incentive and training programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Director of Operations
Little Butterflies Daycare
Allen, TX
08.2019 - 02.2021
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed day-to-day operations of a large staff in multiple departments.
- Created policies and procedures for improved workflow processes.
- Maintained budgeting documents for accurate tracking of expenses.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Ensured compliance with applicable laws, regulations, industry standards.
- Worked with management team to develop operational goals aligned with business strategy.
- Developed and maintained client relationships to grow business and improve account retention.
- Successfully improved employment turnover through creating incentive and training programs.
Private Nanny
Brittney Westdyke
Mckinney, TX
08.2018 - 09.2020
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Assisted with homework, tutoring and school projects as needed.
- Prepared meals according to dietary needs of the family's children.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
- Transported the children safely to appointments, social engagements or recreational activities.
- Instructed proper hygiene habits such as brushing teeth or washing hands before meals.
- Monitored behavior of the children to enforce appropriate conduct standards set by parents.
- Provided positive reinforcement through rewards systems for good behavior.
- Developed an understanding of each child's individual strengths and weaknesses.
- Encouraged developmentally appropriate language skills through conversation and activities.
- Assisted with bedtime routines such as bathing, changing clothes or reading stories.
- Planned age-appropriate educational activities designed to promote learning and development.
- Responded quickly in emergency situations using sound judgment and problem solving skills.
- Prepared snacks and meals, scheduled, and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
- Regulated children's schedules to balance rest, learning and play.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Facilitated safe, caring and warm environment for children to stimulate development.
- Led hands-on activities consistent with child's interests and skills.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Taught reading, arts and crafts and lap play to encourage intellectual development.
- Traveled with family to help with vacation activities and childcare.
Assistant Director
Montessori Academy at westridge
McKinney, TX
07.2017 - 01.2019
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Created and maintained reports on operational performance metrics.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Ensured compliance with safety regulations among all personnel.
- Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
- Assisted in developing and implementing strategic plans to achieve organizational goals.
- Coordinated daily operations and managed workflow to enhance productivity.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented quality control measures to uphold company standards.
Infant Teacher
Montessori academy at westridge
McKinney, TX
05.2012 - 02.2017
- Encouraged independence while providing guidance during mealtime routines such as eating independently or helping feed others.
- Developed and implemented daily lesson plans to support infant development.
- Organized and maintained a safe, clean, and stimulating learning environment for infants.
- Established positive relationships with families by communicating regularly about their child's progress.
- Provided individualized care and attention to each infant in the classroom.
- Observed infants' development and documented milestones using appropriate assessment tools.
- Maintained records of attendance and provided weekly updates to parents regarding their child's activities.
- Assisted with diaper changes and assisted children with toileting needs when necessary.
- Ensured safety rules were followed at all times by supervising playtime activities both indoors and outdoors.
- Incorporated music into everyday routines to promote creativity and motor development.
- Helped develop gross motor skills through playtime activities such as crawling, walking, running, jumping.
- Sanitized toys, equipment, supplies and surfaces regularly.
- Changed diapers, used bibs and monitored behaviors to maintain good hygiene for each child.
- Maintained tidy, clean and safe environments for children.
- Followed safe feeding guidelines and parental requests for breastmilk, formula and solids.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Helped infants develop communication skills through baby sign language while also promoting positive behaviors and social skills.
- Organized and led activities to promote physical, mental and social development.
- Implemented hands-on, play-based strategies for experiential learning.
- Read aloud and played alphabet games to encourage early literacy.
- Introduced learning activities and imaginative play to teach children to explore.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Sparked creativity and imagination by helping children discover new things each day.
- Observed behavioral issues to alert parents or guardians.
- Maintained accurate records of children's attendance, progress, and health concerns.
- Administered first aid and medication in accordance with health and safety regulations.
Customer Service Receptionist
AmeriFlex
Frisco, TX
05.2011 - 05.2012
- Answered incoming calls, responded to customer inquiries, and directed callers to the appropriate department or personnel.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Assisted customers in resolving account issues by providing accurate information in a timely manner.
- Conducted follow-up surveys with customers after their purchases to assess satisfaction levels.
- Multitasked effectively to handle administrative, operational and customer issues for multiple upcoming events.
- Collected deposits or payments and arranged for billing.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Lead Two's Teacher
Kids Creative learning academy
Plano, TX
05.2005 - 04.2011
- Developed and implemented daily lesson plans to meet the individual needs of students.
- Conducted assessments to evaluate student progress and identify learning gaps.
- Collaborated with other teachers, administrators, and parents to ensure optimal educational outcomes for students.
- Supported a positive classroom environment that was conducive to learning and development.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Assisted children with daily routines, including toileting, feeding, and nap times.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Read stories to children and taught painting, drawing, and crafts.
- Implemented behavior modeling and positive reinforcement into daily routines.
Education
High School Diploma -
Plano East Sr High School
Plano, TX01-2005
Skills
- Capital Spending
- Leadership training
- Strategic planning and execution
- Strategic Planning
- Risk Mitigation
- Process Improvement
- Financial controls implementation
- Customer Service Management
- Budget Management
- Staff Management
- Excellent Communication
- Staff Training
- Payroll Administration and Timekeeping
Certification
- Director License
References
References available upon request.
Timeline
Director of Operations
Kid's Scholar's Academy
02.2021 - 07.2024
Director of Operations
Little Butterflies Daycare
08.2019 - 02.2021
Private Nanny
Brittney Westdyke
08.2018 - 09.2020
Assistant Director
Montessori Academy at westridge
07.2017 - 01.2019
Infant Teacher
Montessori academy at westridge
05.2012 - 02.2017
Customer Service Receptionist
AmeriFlex
05.2011 - 05.2012
Lead Two's Teacher
Kids Creative learning academy
05.2005 - 04.2011
- Director License
High School Diploma -
Plano East Sr High School
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