Ashley Kennedy
Orange Park,FL
Summary
Proven achiever in boosting sales and customer satisfaction, I excelled at Marble Today Inc by leveraging my sales strategy development and problem-solving abilities. Skilled in partnership building and territory management, I consistently enhanced revenue generation and client loyalty. My approach combines meticulous attention to detail with relentless reliability, driving significant business growth.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Regional Sales Representative
Marble Today Inc
08.2021 - 07.2024
- Fulfilled customer queries over phone, in-person and through email to provide and maintain highest level of customer care.
- Provided exceptional customer service by addressing inquiries and resolving any issues promptly.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Set up appointments with potential and current customers to promote new products and services.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Adapted sales techniques to specific clients and promoted products based on individualized client needs.
- Managed new business development in [Type] region by building and maintaining customer relationships and identifying needs and challenges.
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
- Optimized territory coverage through strategic route planning, maximizing efficiency during daily visits of existing clients or prospecting new ones.
- Participated in industry trade shows to network with potential clients, staying informed on emerging trends within the marketplace environment.
- Collaborated with marketing team to create effective promotional materials and campaigns tailored to the specific region.
- Established new customer accounts through perseverance, dedicated cold calling, and exceptional service.
- Resolved customer complaints promptly professionally thus preserving positive image reputation among our valued clientele bases while assuring them their concerns were taken seriously addressed accordingly.
- Created sales objectives, prepared quotas and designed effective sales plans to drive business goals.
Closing Coordinator
Bartram Trail Surveying
04.2017 - 06.2021
- Improved customer satisfaction by providing timely updates on the status of closings and addressing any concerns or questions promptly.
- Ensured accuracy in financial calculations and legal requirements, maintaining a thorough understanding of current laws and regulations.
- Streamlined the closing process for clients by coordinating with multiple parties, including lenders, attorneys, and real estate agents.
- Expedited closings by managing deadlines efficiently, prioritizing tasks according to necessity and urgency.
- Reduced processing time for title searches by diligently reviewing property records and identifying discrepancies early in the transaction process.
- Collaborated with escrow officers to ensure a smooth closing process, proactively addressing potential roadblocks.
- Implemented time-saving processes by utilizing technology and software to automate repetitive tasks, allowing more focus on delivering personalized client service.
- Demonstrated problem-solving skills in addressing any unexpected issues during closing, ultimately ensuring a successful outcome for all parties involved.
- Enhanced company reputation through consistent attention to detail and exemplary customer service, resulting in positive word-of-mouth referrals.
Project Estimator
KDI Logistics
01.2012 - 01.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Created and updated records and files to maintain document compliance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
Server Team Lead
Blue Fish Restaurant and Oyster Bar
01.2007 - 01.2012
- Delivered training sessions for junior staff members on various aspects of server administration, fostering a skilled workforce capable of maintaining high service levels across the organization''s IT landscape.
- Ensured compliance with relevant industry standards through diligent adherence to established policies and procedures regarding data governance, privacy protection, and system security.
- Developed comprehensive documentation for server infrastructure, allowing for quick troubleshooting and efficient onboarding of new team members.
- Evaluated emerging technologies for potential application within the company''s existing systems architecture, driving innovation in line with business goals.
Education
Associate of Arts - Sociology
Florida State College At Jacksonville
Jacksonville, FL08.2017
Skills
- Sales negotiation
- Sales strategy development
- Customer Acquisition
- Leads Prospecting
- Territory Management
- Revenue Generation
- Partnership Building
- Sales software proficiency
- Contract Management
- Promotional development
- Problem-solving abilities
- Multitasking Abilities
- Attention to Detail
- Reliability
Accomplishments
- Achieved 1 million worth of countertop sales in my first year of sales through effectively networking and project managing new accounts.
- Documented and resolved negative opinions from builders who had done business with the former leadership team at Marble Today which led to regaining those accounts.
- In my final closing season at Bartram Trail surveying I facilitated the timely closing of 3,000 homes for KB homes alone and was rewarded with a lavish lunch delivered to the entire staff from KB Homes VP of construction, Richard Riddle.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- 20/20 Design Training - certified August 2023
Languages
French
Professional Working
Timeline
Regional Sales Representative
Marble Today Inc
08.2021 - 07.2024
Closing Coordinator
Bartram Trail Surveying
04.2017 - 06.2021
Project Estimator
KDI Logistics
01.2012 - 01.2017
Server Team Lead
Blue Fish Restaurant and Oyster Bar
01.2007 - 01.2012
Associate of Arts - Sociology
Florida State College At Jacksonville